Harbour Hotel Southampton

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Wonderful experience all round Easy checking In, check out, .rooms spacious , clean ,staff excellant

lovely hotel expensive but very nice

The staff was extremely helpful and they held our luggage and provided a very easy transport to our cruise ship.

The room was spacious and clean although there was a noticeable chip out of the wardrobe beading. The HarBar6th could have been cleaner a lot of crumbs trapped between the tile top and glass. Lunch in the Jetty restaurant was good, but the table was not cleared at the completion of dessert course and no tea or coffee offered. Somewhat disappointing for a 5 star hotel.

For the price, not worth it. The hotel itself was fine. There were some annoying things that stood out though. For example, if you need to use a hair dryer, they provide one but there's no plug in the bathroom. And when you use it outside of the bathroom, there is no mirror with a plug nearby. We also had the front desk help us schedule taxis to take us to the cruise port. Beware...we waited for more than 30 minutes and only one taxi arrived (we needed two). After more than half an hour of waiting, I went to the front desk, which was not helpful. I was hoping they would at least contact the taxi company to check on the status of the second ride, but all they did was assure me that it was coming. After 45 minutes of waiting, I got an Uber instead. For such a high status hotel, I just expected overall better customer service. There's something about the front desk staff as well - they did not come across as very warm. They were professional and answered questions, but something felt missing.

Beautiful setting with the hotel shaped like a ship.

.

.

From the moment we arrived until we left the staff treated us like valued family. We enjoyed our stay.

Nice clean room, helpful and friendly staff. Nice bar and restaurant location