Pacific Hotel, Phnom Penh

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The two front staff, young women, were professional and exceptional hosts. Breakfast was good. Clean room and quiet even though my room overlooked a busy street. Good location.

👍

Great location

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Breakfast was good, room was clean, staff at front desk were helpful and friendly.

Another great stay. Thanks to the staff for being so helpful and pleasant.

Great staff. Really like this hotel.

Clean and well maintained

It was just a bed for a stop over night and served its purpose well. Rooms are verty clean and comfortable but small. Breakfast buffet style was good.

Arrived at 10:30 p.m. after a long flight and just wanted a shower and sleep. Instead, I walked into a filthy, neglected room. The bathtub had a dirty ring of who-knows-what and well over 15 hairs. If it were one or two—or even three—I wouldn’t mention it, but this was disgusting. There were burn marks inside the tub and along the rim. I called the front desk and was asked if I wanted her to clean it; she spent 45 minutes scrubbing a tub that should never have been given to a guest. The rest of the room was the same: badly scratched desk, paint-flaking chair, and walls with strange dirty marks. Wi-Fi on the 5th floor didn’t work. My room faced the smoking patio, and guests constantly left the door open, so smoke poured into the hallway outside my door. On day two, staff “warned” me about smoking in the room. I never smoked inside—only on the patio they provide. Their cameras would confirm that. At checkout they still tried to charge me $50 for smoking; I refused and left. That’s not a mistake—it’s a cash grab. I stay in hotels about 140 nights a year. This place deserves a reality check: filthy tub with a scummy ring and burn marks, damaged furniture, marked walls, dead Wi-Fi, smoke entering the hall, and a bogus smoking charge. The glowing Google reviews read like SEO fluff, not real stays. It feels like money is going toward image and another white Mercedes S-Class, not maintenance. Not remotely deserving of the 4-star Google rating. Avoid.