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2 adults, 1 room

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Hotel Casa Dona Susana by Los Arcos

Manuel M Dieguez No 171See map

£ 66.27per night

This is the cheapest price in 30 days, based on the rates on 18 Oct

Top reasons for booking
With a stay at Hotel Casa Dona Susana by Los Arcos in Puerto Vallarta (Romantic Zone), you'll be steps from Playa de los Muertos and Los Muertos Pier. This beach hotel is 0.2 mi (0.3 km) from Bay of Banderas and 1.4 mi (2.3 km) from Malecon.
Popular facilities
Restaurant
Free WiFi
24-hour front desk
4.3/5Great 1K+ reviews
Exploring the area
Licenciado Gustavo Díaz Ordaz International Airport, 9.0km, About 17 mins from hotel by car
Los Muertos Pier, 200m, About 3 mins from hotel by foot
Olas Altas Beach, 600m, About 9 mins from hotel by foot
13
Standard Room, 1 King Bed
1 double bed or bigger
5
Superior Room
1 double bed or bigger

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Reviews

Read all reviews
4.3/5.0

Great

1K+ reviews
Location
0.0
Services offered
4.5
Cleanliness
4.2
Atmosphere & facilities
4.0
All
4.5+
3.0+
Justin
Reviewed: 24 Jun 2026

5.0/5.0

Fantastic
Love this place
Anthony
Reviewed: 18 Jun 2026

2.0/5.0

Below average

Stayed with partner

Pros: Has Ac Clean Rooftop pool is very well kept Cons: 1. Door card needed to be replaced every single day of the 5 days I stayed here which was a hassle. 2. It’s 25 dollars USD extra per person for any additional person per night. That applies to visitors as well. (for us it was an additional 100 USD not anticipated, 2 people total in our room) 3. Our initial room was the superior room which flooded after me and my spouse showered back to back. Maybe 25-30 minutes total. They then replaced our room with a less desirable room not of equal quality. No refund or discount for this. Final thoughts: Meh it was aesthetic in photos but realistically I wouldn’t stay here again. Too much of a hassle
Ryan
Reviewed: 9 Jun 2026

5.0/5.0

Fantastic

Solo stay

Rooftop pool and added breakfast.
Tony
Reviewed: 8 Jun 2026

5.0/5.0

Fantastic

Solo stay

Terrific stay at Casa Dona Susana as always. Lovely room and service at the property and at Los Arcos. It’s always my go-to hotel and resort.
Irina
Reviewed: 7 Jun 2026

4.0/5.0

Great

Stayed with partner

The hotel was lovely, the pool fantastic, due to low season there was no service to get your drinks or snacks, we paid for All inclusive, so if you need water , drink or anything you have to go down to their sister property Los Arcos and get it yourself, the dinner buffet is a hit and miss, we ended skip it and going out to dinner since there is so many restaurant around the property. Overall was good experience, if I go back? Not sure maybe I explore another all inclusive.
Malik Devendrakumar
Reviewed: 29 May 2026

3.0/5.0

Good

Solo stay

It would be better if toothpaste and other toiletries are provided.
allen
Reviewed: 21 May 2026

4.0/5.0

Great
The buffet is kinda what ever but its a good place to stay
herbert c
Reviewed: 15 May 2026

5.0/5.0

Fantastic
Great staff! We love the location and return every year.
Stephanie Dawn
Reviewed: 13 May 2026

5.0/5.0

Fantastic

Stayed with partner

Having adults only, plus all inclusive, plus right in the heart of it all.. could not have asked for more. Say hi to Bendito for us!
Lawrence
Reviewed: 5 May 2026

4.0/5.0

Great
Our stay was great and we like staying here, but the rooms are a bit small and definitely need to be updated.

Overview

Hotel Casa Dona Susana by Los Arcos

Renovation:2023-01-01
Rooms:42
Floors:4
Star rating:

With a stay at Hotel Casa Dona Susana by Los Arcos in Puerto Vallarta (Romantic Zone), you'll be steps from Playa de los Muertos and Los Muertos Pier. This beach hotel is 0.2 mi (0.3 km) from Bay of Banderas and 1.4 mi (2.3 km) from Malecon.

Description

With a stay at Hotel Casa Dona Susana by Los Arcos in Puerto Vallarta (Romantic Zone), you'll be steps from Playa de los Muertos and Los Muertos Pier. This beach hotel is 0.2 mi (0.3 km) from Bay of Banderas and 1.4 mi (2.3 km) from Malecon.

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Exploring the area

Transport

Licenciado Gustavo Díaz Ordaz International Airport

Airports
9.0km

Attractions

Los Muertos Pier

200m

Olas Altas Beach

600m

Playa de los Muertos

600m

Manuel Lepe House Museum

700m

Cuale Island

700m

Plaza de las Armas

800m

Plaza Principal

800m

Naval Historic Museum

900m
See map

Facilities & services

Popular facilities
Restaurant
Free WiFi
24-hour front desk
General
Parking
Non-smoking throughout
Elevator
Wedding services
Garden
Reception services
Concierge
Tourist info desk
Multilingual staff
Health & fitness
Outdoor Swimming pool
See all facilities

Property policies

Check-in/out Time

Earliest check-in time:After 15:00 - Before 12:00

Latest check-out time:Before 12:00

Check-in policy

The guest responsible for check-in must be aged 21 or above

Special check-in instructions

Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Guests who book an all-inclusive rate plan will receive all meals and drinks at the restaurants and bars located at the hotel next door.

Check-in descriptions

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Note: Check-in policies vary by property. Please check carefully before booking

Other fees

Self parking fee: MXN 50 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Food & drinks

Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service.

See all policies
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