Laguna Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

good value and location, great service with transfers to and from water taxi, would stay here again

The room was noisy. Dogs barking all night. Wake up to jack hammers and concrete saws in the morning. We only stayed one night You couldn’t sleep or relax. The hotel refused to refund any money. They basically said too bad for you. I wouldn’t recommend staying there at all. Expedia said they couldn’t help with any refund. Crappy hotel.

Good location. Check-in was easy. Staff was super nice. Beds were comfy. A bit noisy due to construction. Try nearby Palama or Hurricanes for food and fun.

The AC in the room was a life saver. The only possible thing that could use improvement is the water pressure in the shower. However its a very none issue.

Clean, comfortable room. Very friendly staff. Good location for walking to things in downtown San Pedro.

Rom was big, comfortable, and clean. Kitchen was nice. We didn't realize until day 4 of 6 that the water heater was unplugged. We just assumed there was no hot water. Roof area was nice, although pool was more of a quick, chilly dip. Would stay again

Internet worked very well, rooftop was great for 360 views. The staff are so kind, and will go above and beyond to make sure you're stay is nice.

The best part about the hotel was the rooftop pool and rooftop seating area with great views of San Pedro and the Caribbean. On this trip we wanted to stay closer to San Pedro town so we could walk to the stores, etc when we didn’t feel like driving the golf cart. Due to construction there was no place to park the golf cart but street parking and it worked out but on night one someone did lift up the backseat of the golf cart presumably to see if we left anything behind but not sure. Laguna doesn’t have an elevator so we had to go up three flights of stairs to get to our room. Not a huge deal but not everyone can or will like that. We knew staying in the middle of town on Pescador would be noisy and it was. Not the hotel’s fault but there is a yappy small dog that lives very near the hotel and we could hear it barking almost all night, every night. Also note that there is a ton of construction going on in Ambergris Caye right now and the trucks and heavy equipment started going by very early am, sometimes as early as 3am. Super loud and the road vibrates when they go by Laguna. There was a full kitchen in our room which is a priority for us so we can eat breakfast before heading out. There is a nice tv in the living room area but it would be nice if the owners also put one in the bedroom as that space had the A/C so it was more comfortable. Laguna is a good place to stay if you want to stay in town and don’t mind the noise as it’ll definitely be noisy.

Bed was very uncomfortable, no coffee maker, no access to drinking water . Very noisy late into night with some type of building.

Bad experience with my reservation i didn't recommend this hotel for anyone's.