Best Western City Centre

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The AC did not work even though it was listed as an amentity. The shower temperature was inconsistent going between hot and cold. The room has a musty odor and we found a cockroach. The hair dryer also would stop working after 1 minute of use. The staff was friendly I just wish they would not advertise amenities that are not there.

Everything was good. Could use elec sockets near beds and perhaps a dresser.

Arrived at Brussels nord train station and we were faced with an awful walk to the hotel, the area isn't very nice and lots of drug taking around the hotel. I wouldn't recommend this hotel for families with young children. The hotel room was average the hairdryer didn't work and the staff didn't have a spare, also the aircon was broken, whe I asked I was told its because its warm. Brussels as a whole isn't a nice place.

All is great and very convenient,above my expectations. Great price to value ratio for Brussels.

Excellent location to both public transportation and city centre pedestrian walking areas! Very convenient as a property to stay and reach. The neighbourhood may look somewhat less save (but no issues at all with safety in practice even at midnight).

The satay was good, no complaints

I like the vending machine and the green doors. The lift is like a rollercoaster

Was noisy and we had three nights of smell of smoking coming in the room from vents. Could not sleep. But hotel was very clean.

The hotel staff were excellent, very helpful and polite. The room on the 6th floor was quiet most of the time. There were no English channels on the TV but we did manage to find some sport which was handy (my husband likes his telly!). Also the sound was very erratic and the signal jumped in and out. WiFi was good but maybe put the passcode on the check in key card. If we hadn't used the lift we would never have found it. We had breakfast one morning. It was fine but, as all hotels, pretty much overpriced at 17 euros each. The bathroom was very odd, with the toilet being so high on the wall that my legs dangled, so I assume it was designed by a tall man. Same for the towel rails above the shower, I couldn't reach them and I'm not especially small. The shower needs to be sorted out. It was alternatively freezing and scalding and it took such a long time to wash my hair trying to wait for the water to be okay to stand under. Two different times of day as well, so it wasn't just because the kitchen was busy downstairs. The shower gel and handwash were in plastic squeeze bottles on the wall, and because of my arthritis I couldn't get the soap out of them easily! Small, first world problems, I'm sure, but it would improve the experience in the hotel if these things were sorted out. The room and hotel were fairly clean but could do with a crub around the edges.

Clean room. Front staff were very helpful. The business center was very useful.