Schuster Mansion Bed & Breakfast

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

We had an excellent night stay. Our hosts, Laura Sue and Rick, were extremely kind and caring people. We loved it!

Beautiful home! Room was spacious, clean and comfortable. Breakfast was delicious.

DO NOT BOOK A ROOM HERE. We arrived at 3:45 pm to check-in. At first, we were told we were too early and that we can't check in until 4. We asked if we could just leave our bags, as we had tickets to a Brewers game that started at 6. She then gave us attitude and told us to put our bags in one of the rooms off to the side. She then asked for my name, and then said, oh, you've been canceled. I asked her what she was talking about, as I booked this room months ago and never heard anything about a cancellation. As a matter of fact, hotels.com sent me an email titled "All set for your trip to Milwaukee" just three days earlier, and there was no other correspondence since. The lady then tried some excuse that there are sometimes mix ups with Expedia, and that I'd have to talk with them. I checked my hotels.com app, and my reservation was still in a "Booked" status. There was nothing stating it was canceled. I then called hotels.com, and got the run around from them as they called the hotel, and the lady then told them that I failed to call them to confirm my reservation. I have checked my original reservation and there is absolutely nothing in there that says my reservation will be canceled if I don't call them to confirm. There is verbiage about making arrangements for late check-in, but nothing that says you must call or be canceled. Last, but not least, I prepaid for this hotel back in January. Here we are in July, and I still haven't been refunded.

DO NOT BOOK A ROOM HERE. We arrived at 3:45 pm to check-in. At first, we were told we were too early and that we can't check in until 4. We asked if we could just leave our bags, as we had tickets to a Brewers game that started at 6. She then gave us attitude and told us to put our bags in one of the rooms off to the side. She then asked for my name, and then said, oh, you've been canceled. I asked her what she was talking about, as I booked this room months ago and never heard anything about a cancellation. As a matter of fact, hotels.com sent me an email titled "All set for your trip to Milwaukee" just three days earlier, and there was no other correspondence since. The lady then tried some excuse that there are sometimes mix ups with Expedia, and that I'd have to talk with them. I checked my hotels.com app, and my reservation was still in a "Booked" status. There was nothing stating it was canceled. I then called hotels.com, and got the run around from them as they called the hotel, and the lady then told them that I failed to call them to confirm my reservation. I have checked my original reservation and there is absolutely nothing in there that says my reservation will be canceled if I don't call them to confirm. There is verbiage about making arrangements for late check-in, but nothing that says you must call or be canceled. Last, but not least, I prepaid for this hotel back in January. Here we are in July, and I still don't see the refund yet on my card!

Wonderful breakfasts made to order at a time that is convenient for you! The owners were so friendly and helpful. We loved our stay here and know you will, too!

This charming home was historic and welcoming. We had the best nights rest while there and the hosts, Laura and Rick, were super sweet. They are experienced and met all our wants and needs…no surprises. Thank you for making our stay in Milwaukee so wonderful!

Was a really interesting property, well maintained. Great breakfast!

The hosts were so friendly! Our room was clean and beautiful. The garden was probably my favorite place to hang out! Coffee on the patio with a gorgeous view, best breakfast I’ve had in a minute! Would definitely stay here again!

The staff was amazing and went above and beyond!

Location and site was amazing. Rick’s breakfast was delicious and attention to all details were spot on. Would definitely return.