Nice Swan Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Excellent

Staff are always friendly and spoke english

Everything good , but air conditioner not cool enough and water in bathroom drain too slow

Clean,safe and friendly staff

Comment : First room they give me is very dirty and a lot of ant and water on the floor. Staff & Reception Services : Reception attitude is bad and face not friendly , English speaking also not clear. Cleanliness Room : The second room they give quite okay, but staff attitude really not ok. Swimming Pool Cleanliness : Is quite dirty in the swimming pool,got tissue inside and the dark leaf. Location : Only the good is location,the street many food and restaurant to eat and the night market in front of the hotel but very small one the night market .But in the morning is quite noise . Total Comment : If i go Nha Trang again i will not to choose this hotel again. Is bad experience in this hotel.

I dont really recomend the hotel because the service was horrible. I supposed to relax on my vacation but I was stressed out because of the horrible service of the hotel. Firstly, they kept my passport and When I requested it back they refused in a bad manner. I was worried about that and I contacted my embassy in Vietnam to try to solve it. After that, the staff called me asking me some information about my stay in a very very rude way. Finally, when I checked out they gave me back my passport but before it the clima was so tense because I wasn’t sure if they would do it. For all those things, I don’t recommend the hotel.

Hotel room was clean and comfortable and seemed to be recently renovated. But, the pool water was not clear and looked greenish, and we couldn't swim.

The hotel is in the centre of a noisy area surrounded by swarms of Russian and Chinese tourists. Other reviews of this hotel had mentioned the rude staff, which wouldn’t usually bother me. However, when I went to ask why the swimming pool is filthy, dark green coloured and unusable, the receptionist spent most of the conversation with her finger lodged in her nostril - she assured me the pool would be clean the next day, then the next day. Clearly they don’t care and the pool remained full of bugs and filthy for our entire stay. The rooms themselves are actually not bad and pretty clean, but my advice would be to avoid this hotel and Nha Trang itself at all costs. It’s a horrible overcrowded city, with vast numbers of people on the beach and a really unpleasant atmosphere. Also, the photos on hotels.com are very old and there is no ocean view as a hotel has been built directly in front. Construction is taking place all over Nha Trang, including right next to the hotel. Nightmare.

need nescafe or tea

Very good location. Only downside no breakfast available at the hotel