Comfort Suites Harvey - New Orleans West

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The hotel was horrible . Water damage everywhere . The smell was FOUL, the AC was broken and it was very very humid inside the building . Water stains all over the carpet, paint peeling from water damage . Inside the rooms red stains all on the carpet, dirty tubs . Oil stains on the headboard it’s ridiculous! They refused my refund because I booked through Expedia even though I paid extra for insurance . I had to book another hotel the same day and spend MORE money. It upsets me so much . This hotel should be taken off of Expedia !

The property was clean, our door didn’t lock so we had to change out rooms. The mattresses need to be replaced and the rooms can use a little updating but overall it was a good stay. I think the staff said they are about to start a renovation so that would definitely make it a great stay

Great stay, nice staff it was definitely worth it I enjoyed my relaxing time

Nothing

Flying termites in the room and crawling out the wall

This hotel is full of water bugs and roaches! As you walk in you can smell the mildew and the smell of the bugs! The elevator is horrible it works when ready. The staff didn’t have clean towels. Lizards was in our room look like old blood in the carpet and curtain in the room the mattress cover was stained badly and the comforter for the bed was torn so bad and they still had it on the bed. The ac in the room had a mildew smell the room had an odor. I do not recommend this place at all 0/10 I will not be staying here again.

Very little amenities. Linen towels and just overall furniture needs attention. Had trouble in check in about rooms available. Then received one that had no been cleaned smelled like urine and cigarettes. Honestly would never stay here again.

The hotel is nice , room was excellent, they need to improve. A few things, like no hangers in the closet. And breakfast only waffles,, cereals , and apple juice . Is a good idea to improve the breakfast.

Have stayed at this location before but it has taken a turn for the worse since last stay. Will never come back to this location. Q. Had to wait for the desk person to finish her personal call to check in. No apologies just I need a card for your essentials. When stated they have on on file….no we don’t was stated back to me. 2. Door would not unlock….was told the battery has died and they would have to o-en it each time we went in and out by using a handheld device for the front desk. They said they had to wait till maintaince came to work. 3. Carpet wet infront of the bathroom with a damp and wet floor in the room. Stated it was the humidity. 4. Second desk person had an attitude when asked to open our door after dinner. 5. Bathroom door would not close but door was warped out of straightness. 6. Got up to what I thought was going to be breakfast but they only had cold cereal…no milk..waffles … no syrup…juice that was hot…no ice.

The room was spacious and clean, only complaint was all of the lights did not work. The light in the entry way did not come on making it hard to use the full length mirror in that area. In the bathroom only one light fully worked, the one above the tub kept flashing on and off, flickering. Outside of that I would recommend.