Tago Tulum by G Hotels

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

My pool didn't work in the original room then we were moved to a new room and the air conditioner soaked the entire room and carpet... I wasted a whole day there because they said it would take an hour to fix and it took hours. I asked for any accommodations and nothing was done for us.

The property is gorgeous and housekeeping was on point every single day. Big shoutout to Angel, Giovanny, and Blanca — they were genuinely great and made the trip feel special. I had arranged a birthday decoration setup for my boyfriend prior to arrival and it was beautifully done — and housekeeping kept it maintained throughout the rest of our stay. We had complimentary breakfast every morning which was a great perk — always fresh and a nice way to start the day. Food overall is on the pricier side, but honestly that’s just Tulum — coming from someone who lives in Los Angeles , it’s comparable. That said, a few things worth knowing before you book. We had no hot water for 4 out of 7 days, which was frustrating because honestly the shower was a highlight, once we had hot water. Also — the balcony pool never got warm the entire stay. We basically couldn’t use it, so don’t let that be a selling point for you. The most frustrating part was checkout. We tipped cash for room service every time AND were signing receipts, but when we asked what the receipts were for, staff brushed it off with “oh it’s nothing.” Then at the end of the trip, room service charges showed up on our bill. We had to go back and explain that we’d already been tipping in cash the whole time. Angel sorted it out, but it was an annoying situation that could’ve been avoided with just a little transparency upfront. If you order room service, ask questions before you sign anything. Bring pesos !

The rooms and staff were nice. The private beach area was not accessible because of the seaweed and the smell was horrible. No one on the property was working to remove the seaweed. Angel did upgrade my room and I appreciated it greatly, but the experience was still limited. I chose the place to simply relax without having to do too much to enjoy my time, but I couldn’t. Other than that, it was just ok. I only experienced the room and some food, which happened to be expensive. The staff did bring it to the room so that’s a plus. Other properties on the strip, towards Secrets, was stench free and the beach area seemed to be clearer.

Terrible smell the beach is terrible

Amazing staff

The hotel itself was fine, but the beach was completely unusable. It was covered with seaweed that was approximately four feet thick, making it impossible to enjoy the beach or access the water. The smell was terrible similar to raw sewage and was so overwhelming that it made me sick. We had booked a five-night stay but ended up leaving after the first night because of the conditions. We were extremely disappointed, as the beach was one of the main reasons we chose this property.

Best stay!!! Loved the staff , loved the vibe!! Unfortunately i did go when the seaweed was at its fullest but i already knew so we planned to go to a cenote beach club and a lagoon and was amazing. Food is absolutely delicious at Tago and they have a Sushi restaurant there too that I highly recommend. Such an oasis and tranquility. Rooms were gorgeous and the vegetation around was so beautiful. Highly recommend this place, definitely will be coming back!!

Room itself was beautiful, wish they would clean the private pool things floating in water,due to seaweed beach was covered in it and hotel does not clean the beach. Staff was accommodating for the most part but nothing was open after 11pm which is a bit of an inconvenience.

We had the pool room. It was very nice and clean, etc. food was spectacular. We will be returning eventually.

I had an amazing stay at TAGO Tulum. The room was spacious, beautiful, and perfect for relaxing. I loved the his-and-her sinks and shower setup, plus the separate toilet room for extra privacy. The plunge pool was also very spacious, and the staff cleaned it quickly anytime I requested without a long wait. The food was fresh and good every time, and room service was surprisingly fast. The hotel itself is stunning and gives such a peaceful luxury vibe. I went during heavy seaweed season, but that honestly didn’t stop my trip at all. I can’t take away points for nature. The few bugs I saw didn’t bother me either — we are literally in the jungle, and this was their home before the hotel was built. I only saw maybe two during my entire stay. One thing I loved was the location. It’s walking distance to beach clubs and restaurants if you don’t mind a 5–15 minute walk. I stayed here solo while celebrating my graduation, so it was the perfect balance of peaceful alone time and fun. During the day I relaxed and enjoyed my room, and when I wanted to party I went to Taboo Tulum or took the ADO bus to Cancun for about $35 round trip. I would definitely recommend this hotel for solo travelers who want peace and relaxation or for couples looking for a beautiful getaway.