The Richardson Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The property is unique for sure and very eclectic inside. However it’s located on the mi

Our stay started with a serious issue: after unpacking and leaving our room, we discovered the door lock was broken and the room would not lock. The hotel moved us to a suite, which we appreciated. However, when we returned around 10:15 p.m. we found a letter stating we had to vacate the suite by 11:00 a.m. because it had been promised to arriving guests. When we went to the front desk, we were told another room would not be available until later that evening, leaving us without accommodations for most of the day. That was simply unacceptable. We were expected to spend the day without a room to shower, change clothes, rest, or secure our belongings because of the hotel's mistake. Rather than lose an entire day of our vacation waiting for a room, we checked out and moved to a Marriott property that checked us in immediately. Hotels.com eventually refunded our stay, but only after more than an hour on the phone late that night and a request to speak with a manager. While we appreciated the refund, it did not make up for the disruption and stress. The Richardson is a beautiful hotel, but this experience and the way it was handled ultimately ruined our vacation.

I’m obsessed with this hotel- and the fact that it’s definitely NOT haunted, but stunning, tranquil, and perfectly located so that neighboring attractions are easy to get to. Take the tour when you stay (only offered on Saturdays and Sundays) so that you can hear about its rich history AND see the closed off portion of the former institution. I would go back here for another long weekend in a minute!

The room was very nice, the hotel smelled amazing, it was very quiet as well. and the location was very convenient!

Tha hotel was clean. The staff were nice. We didn't use the amenities. The room was clean and nice but very small.

What a beautiful property, hard to believe it was part of an insane asylum campus. It has been turned into a to a lovely, modern hotel. The room was small but had everything you could possibly need. I will definitely stay there tge next time I am in the Buffalo area.

The helpful staff. The cleanliness of the place.The promity to interesting places. Very beautiful , hotel. Ample parking. I Would definitely come back.

My stay was like living in an exclusive European castle. The property near arts and The Knox Museum. Parking is close, the hallways and halls are wide, well lit and filled with real art and paintings. There was even nooks and sittings areas in each great hallway to sit with friends or family.The room was super quiet and everything was new and comfortable. A memorable stay.

Cool historic building. I really liked the architecture and exploring the property

It was such a cool place to stay! We loved the history of the hotel. It was a beautiful building in and out.