Arrow on Spencer

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The apartment is a good size and reasonable layout. It is quite dated, but functional. There is no reception at this hotel, you are given a PIN code to enter the building and there is an electronic check in machine. I found the hotel good value for money if you are happy with the basics and don’t need staff support

Checking in was a nightmare and took nearly 1 hour cause we had no check in number. The rooms wasn’t very clean and they never put extra teabags etc and no extra shampoo and conditioners. When book the money should have come out the day before so that we new everything was right. It has changed so much when we used to stay there before. We will never stay there again

Property on high floor 1 xbed deluxe..Views great very roomy. EXTRA beds and balconys.. However main beds was not coyld feel metal coils. No internet no checkin service ..

Was a great spot to stay

There was no reception when I arrived at 5pm, it was all virtual. Their automated check-in system so I had to call their hotline number and email my license ID to their staff. No advice over my ID retention within their system and nor the fact it was sent in an insecure email form. It took me well over an hour to check-in. Payment was via a link for funds that was emailed to me while I was sitting in their empty reception. The room itself was dated and smelt like a hospital when I walked in. At least it was clean which was nice. It was a little cheaper than other places nearly, however the check-in experience absolutely turned me off. Not staying here again sorry!

Hotel has no proper signage so easy to walk past. Arrive after 10 pm off a flight and reception not staffed. Call after hours number and guy answers phone in another language. To get into place he needs my credit card for security deposit of $100 which is pathetic for what the place is. I object to having to give credit number out from street citing security concerns and that I was not told there would be such a requirement. After giving over of details they give me a PIN number to get into the building. It takes a few attempts as it does not work properly. Then inside given instructions to open a box to get access card. This takes 10 attempts and the female phone operator who had no idea did not give me proper instructions and the man gave me better instructions to clear previous entries. After the longest and most pathetic check in to a hotel I ever had I finally get into building. Room is very spacious and more like a small apartment although dated. TV very small for size of. White tiles in bathroom and in passageway need to be careful with as could slip causing injury or permanent damage to oneself. In morning I was planning to leave suitcase with reception before having a walk around city. Reception just after 9am was not staffed so not possible. This place is not staffed properly and I feel it is more for people who want to stay longer in Melbourne like overseas students and it should not be on Expedia or Hotels.com for visitors and tourists.

Decent

The location was perfect as needed to access the train. The cleanliness of the apartment could be improved :(

Arrow on SPENCER Melbourne CBD. I don't like giving bad reviews but I feel I have no choice. We choose this hotel due to it's location as we had to catch and early morning train. We arrived at the hotel at 440pm on a Sunday. Sign stating check in until 5pm so we were on time. The building was locked and we could not access reception. I called the after hours number on a piece of paper the wall and the gentleman from somewhere answered and stated that reception closed at 3pm. I would have to send him an email with a copy of my licence before they would give me the access. I told him I did not feel comfortable sending him my licence due to this age of fraud and he told me he could not check me in. I wanted to check in face to face so I was given the address of the Arrow on Swanston which was a 25 minute walk. We walked there and spoke to the gentleman who I showed my ID and then he gave us the codes to check in. Asked for our credit card and I went to scan it and he told me i couldn't do that as I was staying at another hotel and had to enter the bond into the computer. I was so tired from travelling that I just handed it over. I wanted this to be over. We walked back to the hotel entered and it was putrid. The elevators, the halls and the stains on the door made me feel sick. We entered and there were stains on the tiles, toilet unflushed, shower stains. Sheets were clean though. NEVER AGAIN will I stay here.

Staff are terrific. Joaquim is alway very helpful & remembers who I am as I have stayed there many times. My room was excellent & the location is very suitable.