SureStay InnSuites Phoenix Hotel & Suites by Best Western

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

I enjoyed the night staff forgot the guys name but very helpful and a cool guy. Answered all my questions and overall rooms were clean and great place to stay

Nice quiet location that is lacking a little bit on property maintenance. The room was in good shape just outside that was lacking.

Excellent everything

I was there for a week and housekeeping only came once. The tub was peeling and I wore shower shoes in shower. Some of the lamps did not work

It'd be great if the breakfast came with eggs and sausage. There was an employee who did not brew the coffee well during our stay. She said it would be ready once it brews and that it would take 2 min. Hot water was the only thing that came out of the machine after waiting a while. We couldn't wait.

The property is in a very nice area. The breakfast was not that great. They ran out of syrup for the waffles so they closed that station. The orange juice ran out. The cereal had only two choices for four containers. The air conditioning was adequate for this Arizona heat. The beds were not locked so when I sat down on the bed it would roll away. I just left it against the wall after the first night. I was told by a staff member that I would be placed near the front close to the lobby after the first day. When I went to change rooms I was put in a room on the first floor in front of the pet area. It was filthy. Also the hotel offered wifi but I was not able to get adequate service on my phone or laptop. I checked out early and moved to a different hotel.

The air-conditioning was great. The area was close to everything.

Was great

It was wonderful, thanks so much!!!!

I called the front desk at about 1:45pm to see if we could check in early as we arrived in Phoenix earlier than expected. The guy I spoke with said we could check in anytime after 2pm and could get our requested 1st floor room. We arrived at the hotel a few minutes after 2pm and the gal that came out told us they didn't have anything til after 3pm. I explained that I had just spoken with a guy who said he could accommodate us after 2pm. She argued a bit then finally said she had a room for us. When we got back from dinner neither of our keys would work so I had to walk back to the front desk and get them reprogrammed. The guy at the desk then proceeded to grill me on what room I was in because the gal who checked us in hadn't changed our room from the one initially assigned to the one she gave us early. Had she deprogrammed our key cards before she left??? The outlet for the hairdryer by the sink did not work (and yes, I reset the GFI several times). The bed was rock-hard. Then upon checking out after 2 nights, I waited and waited at the front desk for someone so I could get a receipt and no one came. I finally dropped my card in the lockbox and left. I would not recommend this hotel.