Fairfield Inn and Suites by Marriott Key West

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

We did not stay and got a full refund. The staff were very helpful

The one thing that truly bothered me about this property was the storage for clothes. Our king suite had no drawers for clothes. The only drawer was a small drawer on the nightstand for the Bible, but otherwise we had to hang up everything, including underwear. I’ve never been at a hotel where they were absolutely no drawers. The staff at the front desk were good, but we had problems with using the On Demand feature on the television. The maintenance guy came up but had no idea what I was talking about. Also had to request washcloths, multiple times. Housekeeping had cleaned and replaced the towels and hand towels but not the washcloths. I’d told the front desk what the issue was, but housekeeping was closed so no washcloths. Then they still sent someone up, but he didn’t know what the issue was, so had to repeat the story. No washcloths that night. Next day after coming back from our outing, still no washcloths. Had to call again. Housekeeping came up to clean, still didn’t leave the washcloths. Had to call once again and finally got the washcloths. Very irritating. The pool, tiki bar and continental breakfast was great. Shuttle service was very convenient. Would not stay again, however. The drawer issue was a major irritation for me. Previously stayed at the Fairfield Inn & Suites at The Keys. A little less modern but had the same amenities, but with Drawers and had a jacuzzi.

Everything was up to par.

My family of three visited for the past week. Overall the experience was good but not great. The staff was very pleasant and helpful, and the room was average but did meet our basic needs. The breakfast on the other hand did not offer a great selection. Mostly coffee and prepackaged muffins and I booked the hotel in part for the breakfast option. The bar was mediocre and closed early a couple days without notice. The shuttle to downtown was very convenient. On our second night I was awakened by bugs, some sort of moth, crawling on me and when my husband turned on the light there were these bugs all in our bed, sink, shower, generally everywhere in the room. The staff quickly assisted and changed us to a new room with no additional problems after that. The pool is the best part about the hotel. They kept it very clean and our son had a great time. Although the stay wasn't terrible, if I ever return to Key West I wouldn't stay here again.

Staff was helpful and friendly. Allowed us to check in two hours early without a fee. Restaurant and bar were closed for construction so super limited options on that front but lots of things nearby. Room was quiet, clean & cool. Parking is $12 a day and a resort fee of $25 a day. Free breakfast included. Pool was nice. A few people smoking cigars so I asked the staff to mention something and they did.

Very small rooms and almost no parking, breakfast was ok, no very happy for the amount that I was charge.

Not bad at all, but we expected more

Pool not filtered. Bugs and film on water. No bar and restaurant. Have to pay for parking. Bed frame sticks put banged ankle twice.tripped on a rebar sticking out of the cement from missing car curb. They gave me 100 dollars off parking cost.

I was not told about the charge for parking when I checked in. Also, a glass bottle broke with 32 ounces of liquid and it went all over the floor. I called for housekeeping and they said they would be right up. SIX HOURS LATER!!! They finally showed up. Not enough toilet paper or towels and the towels were dirty. The ac in the bedroom was so loud we could hardly sleep. I do want to say that the breakfast buffet was really good. I was very disappointed that we actually left early because it was so bad. The guy at the front desk was also very unprofessional and rude.

We have a good time with my family