Hyatt Place Charlotte/Arrowood

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Très propre. Le seul bémol c'est que nous avons manqué d'électricité a 2 reprises. Sinon c'est très bien.

Great

The hotel room was clean and spacious. The space could have been used more efficiently to have a bigger bathroom. The hotel was having renovations in the lobby and the elevators didn’t work. I was disappointed/angry that Hotel.com/Expedia didn’t notify me about this. The WIFI wasn’t working.

The elevator was down but other than that my kids and I enjoyed our stay, the breakfast was also amazing. I will definitely be ask when I’m in town.

Here's a much angrier version that still reads like a credible review: This was one of the worst hotel experiences we've ever had. The elevator was out of service, and we were forced to carry extremely heavy luggage up to the 6th floor. Not only was this completely unacceptable, but the staff didn't even offer an apology. Several other guests were demanding refunds because they physically could not manage the stairs. Had it not been midnight and had we not been exhausted after traveling all the way from California, we would have demanded our money back as well. To make matters worse, the construction workers remodeling the hotel appeared to be hanging around the parking lot and then causing disturbances on our floor at 3:00 AM by knocking on doors and running away. Being woken up in the middle of the night because of behavior like that is outrageous. As if that weren't enough, a massive cockroach showed up in our room and was actually trying to get into our luggage. Finding a roach in a hotel room is disgusting and completely unacceptable. The final insult was breakfast. Every hot item was cold—the eggs, the bacon, and the potatoes. Nothing about this stay met even the most basic expectations. Between the broken elevator, lack of concern from staff, late-night disturbances, cockroach infestation, and cold breakfast, this hotel failed on every level. We will absolutely never return and would strongly discourage anyone else from staying here.

The elevator wasn't working and the desk clerk lied and stated that she offered a refund before checking and did not...Expedia customer service was the WORST as I kept getting the run around...The manager at the hotel was very professional and helpful...they are lucky to have her as an employee

Lack of communication about inside construction and the elevators being out of service took my score down. Was not communicated with about until after check in

Was never made aware elevator wasn't in working order . We had dogs that we paid for xtra for and was told they won't come in our rooms if dogs were inside ( dogs are 5lbs and under and all caged in two separate rooms) we were willing to move dogs into other room for cleaning to happen. We stayed for 5 days and on the very last day was the only time our room was cleaned even asking multiple times and being told it was going to get cleaned/freshened up . Wasn't made aware of construction either. Overall terrible stay.

There was a roach, that’s all I have to say. And it was big roach at that. Only getting 2 stars because before the roach scurried across my hotel room, I got breakfast the day before and the French toast is really good. Never will be back though

The elevators were down when we started our stay. The hotel staff were not sympathetic. The only room was available on the 6th floor! I’ve never stayed anywhere that none of the elevators worked. Only could take the stairs?!? Never will I chose any Hyatt Place!