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2 adults, 1 room

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Mercure Charlestown

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Name: Mercure Charlestown
Address: 109 Madison Drive, Newcastle, AU
Price range: From DKK 697.73
Rating: 4.1

109 Madison DriveSee map

kr 697.73per night

This is the cheapest price in 30 days, based on the rates on 6 Dec

Top reasons for booking

Great view

Most user reviews comment positively on the view from their room

Popular facilities

Bar

Coffee shop

Restaurant

WiFi

Free WiFi

Free parking

4.1/5Great 1K+ reviews

Exploring the area

Kotara Station, 1.7km, About 27 mins from hotel by foot

Newcastle Airport, 21.5km, About 24 mins from hotel by car

Charlestown Square, 1.5km, About 24 mins from hotel by foot

Standard Room, Multiple Beds

Multiple beds

32.0 m²

Privilege, Room, 1 King Bed

1 double bed or bigger

32.0 m²

Garden view

Standard Room, 1 Queen Bed

1 double bed or bigger

26.0 m²

Standard Room, 1 King Bed

1 double bed or bigger

26.0 m²

Garden view

Standard Twin Room, Multiple Beds

2 beds

26.0 m²

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Reviews

Read all reviews

4.1/5.0

Great

1K+ reviews

Location

4.1

Services offered

4.3

Cleanliness

3.8

Atmosphere & facilities

3.9

Andrew

Reviewed: 8 Aug 2026

5.0/5.0

Fantastic

Perfect

Luke

Reviewed: 6 Aug 2026

4.0/5.0

Great

It was very convenient for what I needed.

Troy

Reviewed: 1 Aug 2026

3.0/5.0

Good

Close to everything

James

Reviewed: 29 Jul 2026

3.0/5.0

Good

Room was good, breakfast was great. Bed was hard and uncomfortable.

Dijana

Reviewed: 26 Jul 2026

1.0/5.0

Below average

We were booked in to stay in a family room, The first thing we noticed, was the glass dining table was filthy, not wiped down at all. The beds had been made and had fresh folded towels on them, but what we found next was absolutely disgusting. We turned the pillows over to find make-up smeared on them and other stains. The quilt covers were also dirty, and pulling back the covers, we discovered dirty sheets. We then headed back to reception to get the manager and show him the room. He apologised profusely and then offered us a different room, which seemed to be clean. We headed out for the evening, and arrived back at the hotel around 9pm. Being winter, we turned the air conditioning on, only to find it was not working. We called the supervisor to the room. He could not get it working, so offered to try and find us another room ( which there weren't many because of a sports event in the area) or a refund so that we could find a different hotel. It was almost 10pm at that stage and we had 2 young children with us, so we decided to stay and change to a third room. Once we gathered our things and located the room, we found the the swipe key would not open the door. The supervisor also could not open the door. We were left in the hallway for around half an hour while he made phone calls to resolve the issue. Eventually we got into the room which seemed OK. The next morning we found the balcony filthy, shower head dusty and outside was almost invisible due to filthy glass.

Sue

Reviewed: 25 Jul 2026

4.0/5.0

Great

The room was clean and very comfortable

Samara

Reviewed: 18 Jul 2026

5.0/5.0

Fantastic

Stayed with kids

The room was clean. The staff were very welcoming. Buffet was good. Great stay. Central to Charlestown and ice hockey rink.

Annette Silley

Reviewed: 14 Jul 2026

5.0/5.0

Fantastic

Stayed with kids

Room was clean and looked lovely. Staff were all friendly and helpful. I mentioned reason for stay so they informed me of washing machines facilities and they were free to use. Breakfast was fantastic. Would definitely recommend and stay again.

scott

Reviewed: 29 Jun 2026

5.0/5.0

Fantastic

Stayed with partner

I had the big breakfast, so much food, kitchen staff was great, also front of house service was 10 out of 10. Close to major shopping centres.

Kavyanidhi

Reviewed: 28 Jun 2026

4.0/5.0

Great

Stayed with kids

It was a good experience.

Overview

Mercure Charlestown

Rooms:53

Floors:2

Star rating:

With a stay at Mercure Charlestown in Newcastle (Adamstown Heights), you'll be within a 10-minute drive of John Hunter Hospital and Lake Macquarie. This hotel is 5.9 mi (9.6 km) from Newcastle Beach and 0.9 mi (1.4 km) from Charlestown Square.

Description

See all

Exploring the area

Transport

Kotara Station

Train stations

1.7km

Newcastle Airport

Airports

21.5km

Attractions

Charlestown Square

1.5km

Westfield Kotara

1.6km

See map

Facilities & services

Popular facilities

Bar

Coffee shop

Restaurant

WiFi

Free WiFi

Free parking

General

Free RV, truck, bus parking

Non-smoking throughout

Accessibility

Housekeeping

Airport transportation(additional charge)

Garden

Business facilities

Meeting facilities

Banquet facilities

Cleaning services

Laundry service

Reception services

Concierge

Front desk (limited service hours)

Health & fitness

Outdoor Swimming pool

Food & drink

Breakfast service (additional charge)

See all facilities

Property policies

Check-in/out Time

Earliest check-in time:After 14:00 - Before 21:00

Latest check-out time:Before 10:00

Check-in policy

The guest responsible for check-in must be aged 18 or above

Special check-in instructions

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open daily from 6:30 AM - 10 PM. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.

Check-in descriptions

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Cashless transactions are available

This property uses some solar energy

Safety features at this property include a fire extinguisher

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Guests who may encounter issues with stairs should contact this property in advance. Elevators are not available.

Note: Check-in policies vary by property. Please check carefully before booking

Child Policy

Children at all ages are welcome to stay at this property

Children aged above 3 will be charged as adults at this property

Mandatory fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

Deposit: AUD 1.00 per stay

We have included all charges provided to us by the property.

Other fees

Fee for full breakfast: approximately AUD 27 to 27 per person

Airport shuttle fee: AUD 95 per vehicle (one way)

Crib (infant bed) fee: AUD 20.0 per night

Rollaway bed fee: AUD 35 per night

Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Food & drinks

Enjoy Modern European cuisine at Madison Kitchen + Bar, a restaurant where you can enjoy drinks at the bar/lounge, take in the garden view, and even dine alfresco. You can also stay in and take advantage of the room service (during limited hours). Full breakfasts are served on weekdays from 6:30 AM to 9:30 AM for a fee.

Mercure Charlestown

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

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