Where to?

Check-in/out dates

Select your dates

Guests and rooms

2 adults, 1 room

Find more hotels in Solidaridad

Playacar Palace All Inclusive

Fracc.Playacar Bahia del Espiritu Santo(Esquina Abraira de Arriva)See map

HK$ 4,551.5per night

This is the cheapest price in 30 days, based on the rates on 30 Nov

Top reasons for booking
Great view
Most user reviews comment positively on the view from their room
Popular facilities
Bar
Restaurant
WiFi
Free WiFi
Fitness center
Spa
4.4/5Great 1K+ reviews
Exploring the area
Playa del Carmen Airport, 600m, About 2 mins from hotel by car
Paseo del Carmen, 200m, About 3 mins from hotel by foot
Playa del Carmen Maritime Terminal, 200m, About 4 mins from hotel by foot
7
Deluxe Room, Resort View - FLEX CANCELLATION, Kids Free.
Bed type arranged at check-in

49.0 m²

15
Governador Suite, Flex Cancellation Options
1 double bed or bigger

49.0 m²

14
Honeymoon Suite
1 double bed or bigger

0 m²

Ocean view

11
Deluxe Room Ocean View, Kids & Teens Free + Flex Cancellation Options
Bed type arranged at check-in

49.0 m²

10
Walk Out Suites - Kids eat and stay free
1 double bed or bigger

49.0 m²

12
Deluxe Room Partial Ocean View, Kids & Teens Free + Flex Cancellation Options
Bed type arranged at check-in

49.0 m²

7
Superior Honeymoon Suite - King Size Bed
1 double bed or bigger

49.0 m²

Ocean view

Earn KlookCash for this booking & save on the next one

Reviews

Read all reviews
4.4/5.0

Great

1K+ reviews
Location
4.8
Services offered
4.7
Cleanliness
4.4
Atmosphere & facilities
4.4
All
4.5+
3.0+
Genoveva
Reviewed: 11 Aug 2026

4.0/5.0

Great

Stayed with kids

Wonderful resort! Great location. Check in staff needs improvement. My GF did receive our Gold membership upgrade and, the front desk agent in charge was rude and could not find our confirmation. I gave her both the hotel and Expedia confirmations and instead of being helpful, she accused me of not being in the correct resort which was very insulting.
maricela
Reviewed: 27 Jul 2026

3.0/5.0

Good
It’s a good hotel pool is very small. The people in the restaurant and the staff are super nice but the front desk people try to sell you stuff when asking for simple questions.
Rami
Reviewed: 24 Jul 2026

1.0/5.0

Below average
I had a very disappointing experience at Playacar Palace and would never stay here again. The biggest issue was the terrible customer service. The hotel had extremely low water pressure throughout our stay, making it difficult to shower or even use the sink properly. On top of that, there was a horrible odor coming from the seaweed along the beach. The smell was overwhelming, and the beach was completely closed, which defeated one of the main reasons we chose this resort. Because the hotel had very low occupancy, the food selection was also very limited. There was very little variety compared to what you would expect from a resort at this price point. When I decided to check out early because of these issues, the hotel refused to provide any refund. Instead, they offered to transfer us to another one of their properties—but only if we paid an additional charge. They wouldn’t even cover the taxi between their own hotels. To make matters worse, they told us the taxi would cost only $95, but the actual fare was $130. The impression I was left with is that once they have your money, they have very little interest in taking care of their guests or making things right. Instead of acknowledging the problems and trying to resolve them fairly, they simply shifted the cost and inconvenience onto us. I cannot recommend this hotel based on our experience. There are many better options in Playa del Carmen that value their guests and provide the level of service you would expect.
Ernesto
Reviewed: 20 Jul 2026

5.0/5.0

Fantastic

Stayed with kids

Great experience at Playacar Palace. Staff very friendly and respectful. Always with a smile to welcome everyone. For the names I can recall... Argenis, and Juliana at the pool service and Antonio at their restaurants. Angenis and Antonio specially were very informative. Argenis was helping us with drinks at the pool area and he was able to make a drink exactly as I wanted. they go the extra mile to make sure the client has the best experience. I would definitely go back or even try other properties by the same chain.. It was a great experience.
Seyed Mehdi
Reviewed: 19 Jul 2026

5.0/5.0

Fantastic

Stayed with kids

Everything is very good and nice stuff
Brian
Reviewed: 18 Jul 2026

5.0/5.0

Fantastic

Stayed with friends

Great resort for a family.
Holly
Reviewed: 27 Jun 2026

5.0/5.0

Fantastic

Stayed with partner

Absolutely amazing! We will be coming back.
Katy
Reviewed: 11 Jun 2026

5.0/5.0

Fantastic

Stayed with kids

Family friendly
Gorgese
Reviewed: 22 May 2026

3.0/5.0

Good

Stayed with kids

T
Nicholas Edward
Reviewed: 29 Apr 2026

5.0/5.0

Fantastic

Stayed with kids

This is a great resort! The restaurants are amazing. You can walk right off property to the beach and downtown. Take the ferry to Cozumel and use the resort there. The snorkeling at the Cozumel Palace is great. We brought our kids and they loved it.

Overview

Playacar Palace All Inclusive

First open:2005-01-01
Renovation:2018-02-01
Rooms:201
Floors:5
Star rating:

With a stay at Playacar Palace All Inclusive in Playa del Carmen (Playacar), you'll be steps from Playa del Carmen Maritime Terminal and 3 minutes by foot from Quinta Avenida.

Description

With a stay at Playacar Palace All Inclusive in Playa del Carmen (Playacar), you'll be steps from Playa del Carmen Maritime Terminal and 3 minutes by foot from Quinta Avenida.

See all

Exploring the area

Transport

Playa del Carmen Airport

Airports
600m

Attractions

Paseo del Carmen

200m

Playa del Carmen Maritime Terminal

200m

Bahia Bay Cozumel

400m

3D Museum of Wonders

900m

Central Square

900m

Playa del Carmen Main Beach

1.3km

Plaza las Perlas

1.4km

Playacar Golf Club

1.5km
See map

Facilities & services

Popular facilities
Bar
Restaurant
WiFi
Free WiFi
Fitness center
Spa
General
Free parking
Non-smoking throughout
Gift shop
Shop
Elevator
Hair/beauty salon
Wedding services
Airport transportation(additional charge)
Free valet parking
Garden
Safety & security
Safety deposit box
Business facilities
Banquet facilities
Cleaning services
Laundry service
Reception services
24-hour front desk
Luggage storage
Concierge
ATM/Bank
Tourist info desk
Multilingual staff
Health & fitness
Sauna
Kids swimming pool
Fitness classes
Outdoor Swimming pool
Accessibility
Accessible airport shuttle
Wheelchair accessible parking
Food & drink
Poolside bar
Free breakfast
See all facilities

Property policies

Check-in/out Time

Earliest check-in time:After 15:00 - Before 00:00

Latest check-out time:Before 12:00

Check-in policy

The guest responsible for check-in must be aged 18 or above

Special check-in instructions

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate. Guests who book a Honeymoon rate plan must present a valid marriage certificate issued less than 1 year prior to travel to receive the promotional benefits. The hotel reserves the right to amend the rate if valid proof is not provided.

Check-in descriptions

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property requires that the ages of children entered during booking reflect their accurate ages at the time of travel.

Note: Check-in policies vary by property. Please check carefully before booking

Child Policy

Children at all ages are welcome to stay at this property

Other fees

Airport shuttle fee: USD 49 per person (roundtrip)

Airport shuttle fee per child: USD 49 (roundtrip), (up to 17 years old)

Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Food & drinks

Grab a bite from the snack bar/deli serving guests of Playacar Palace All Inclusive. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. A complimentary full breakfast is served daily from 7 AM to 11:30 AM.

See all policies

Stays nearby

1/5

Wyndham Alltra Playa del Carmen Adults Only All Inclusive

4.3/5
Great
3K+ reviews
1.3km from downtown,Solidaridad
Fitness
Business center
HK$3,303.0
Incl. taxes & fees: HK$3,303.0
1/5

Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive

4.6/5
Fantastic
2K+ reviews
1.2km from downtown,Solidaridad
Fitness
Business center
HK$3,041.9
Incl. taxes & fees: HK$3,041.9
1/5

Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive

4.4/5
Great
1K+ reviews
2.6km from downtown,Solidaridad
Fitness
Business center
HK$4,320.8
Incl. taxes & fees: HK$4,320.8
1/5

The Reef Playacar Beach Resort & Spa - All Inclusive

4.1/5
Great
1K+ reviews
2.7km from downtown,Solidaridad
Close to the beach
HK$2,737.7
Incl. taxes & fees: HK$2,737.7
1/5

The Reef Coco Beach Resort & Spa- Optional All Inclusive

4.0/5
Great
1K+ reviews
1.9km from downtown,Solidaridad
Fitness
Business center
HK$1,982.2
Incl. taxes & fees: HK$1,982.2
Home Mexico Playacar Palace All Inclusive

Explore more on Klook

Top destinations in Mexico