W Fort Lauderdale

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

This is one of the nicest most luxurious hotels I’ve ever stayed in. The staff are all wonderful and friendly and the location is perfect. Right on the beach, free bikes and a beautiful pool. Highly recommend.

Great service, all employees were friendly and accommodating!!! Would definitely stay again.

I love this place

Overall, my stay was nice. I went for a long weekend with my son and he LOVED the pool and the hotel overall. However, the rooms could absolutely be cleaned and maintained better. There was hair and some gross elements in the room. Plus the room had a weird chemical/celery smell. The property itself is definitely getting old and it’s apparent—the elevators were not working properly the entire weekend which resulted in long wait times. Other than those issues the staff is great. The valet staff really stood out—they were VERY busy but also extremely accommodating and kind.

elevators

Elevator was my only concern. It took literally 30 minutes to come each trip.

Disappointing from start to finish from a supposedly luxury hotel brand, Room 1414 ocean view room booked turns out was a side view room that you had to lean over the balcony to see the ocean. Went straight down to reception and was told that is what an ocean room view was/is However I could pay extra $100 per night for suite room 1630 with ocean view. I agreed and was then allocated an accessible room with low shower and chair option. 👎 add to the fact for the entire 3 days and being on the 16th floor only 1 working/operational lift due to issues with the other lifts paying resort tax for walking the stairs or waiting 15 minutes for lift everytime was a shambles! Breakfast - Shockimg felt like a temporary set up Buffett style lacking in my normal W expectation this was set up as fruit with no yoghurt or granola options, bread was available with bagels but only a 2 slot home style toaster to use was terrible as again had to wait to use it, no options to get eggs cooked a different way scrambled in a pot was the option?? Tea and coffee out of a hot flask with no options for latte or cappuccino. I will be writing a formal complaint as this W Hotel was not a patch on my stays in the Edinburgh or Miami equivalents. Seriously avoid avoid avoid this W Hotel. My stay was 23rd June in to 26th June and only pass marks was for the pool area that was superb

This hotel was super nice ! The views from our room were amazing and the pool with beaches views were also great ! Walking distance to all the local restaurants and places ft Lauderdale has to offer !

This hotel was absolutely horrible! From the start, check in made us wait until 6 pm to get our room. Once we finally got our room it smelt like vomit and stale butts. They refused to give us another room. We decided to deal and wait it out and see if the smell would go away. At check out, we were charged extra fees that weren’t explained to us at check in. The hotel also charged a friend of ours for a cabana room at the pool that he never purchased. That was a mess too. We didn’t have hot water the first day. Toilet was acting up and if you travel with children or co workers etc. there is no door to shower areas. So be prepared for that if that’s something you’d prefer and would want privacy. Then after all that, I get home and get a $500 smoking charge. Keep in mind we don’t smoke. If I’d guess it was the smell of the room from the actually start. They refused to take it off the smoking charge. I still have a charge of $415 that has not dropped off. They claim it will, but it’s been days later. Still fighting with them over this too. Every morning I would go to lobby and it never failed that I would hear others complaining of the same issues. Be careful if you do decide to book here. Only plus side, staff there was the absolute best. So kind and friendly. Always with smiles on their faces and willing to help. It’s the front desk, building issues and the management that definitely needs to be addressed and replaced. ABSOLUTE NIGHTMARE!

Everything was exceptional!