Dream Midtown, by Hyatt

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Very cozy place to stay. Everything was clean, decor was nice. Room service great. Only negative is that I chose Dream because there was a rooftop bar and also the Ricky, sadly, however neither was open.

Great location, I was on second floor and it was remarkably quiet.The bed was very comfortable, the bathroom was very nice… Hot showers. The lobby staff were very friendly and helpful. The property could use a facelift.

Staff was great, especially Eddie the doorman. He was extremely helpful throughout our stay; from assistance with luggage, transportation, and recommendations in the area. This was our 2nd time staying here and we will definitely be staying here again for future visits. Location allows for easy transportation.

The whole place was clean and in good repair, with a competent and attentive staff. My issue with the hotel is that it was recently purchased by a new owner, and for whatever reason the new owners have shut down the rooftop bar and game room. I just looked, and the roof top bar is still the very first image at the top of their website. When I mentioned this to management, they gave me 3 days of free "destination fees", a $100 value. Since I booked the Dream Hotel at Midtown based on its location AND amenities, had I known of the absence of the amenities, I would have booked something else for our stay. Also, our room had an adjoining door to the rooms on either side of ours. The adjoining doors are not noise proof. On the first day we were there, we could hear 2-3 young children playing without supervision, calling each other "poopy heads" (as kids do), but the door was closed and it sounded as if they were in our room. On the last day we overheard a long phone call that the occupant made with another person. Not just noise, but the whole call word for word. I would recommend to the new owners that they soundproof all the adjoining doors.

Old building, newly renovated room, shower head can be improved hut water pressure was good enough, very convenient location, being in the middle of multiple subway stations, no breakfast in the premise but many options around including Starbucks and delis within 5within the block. Less than 10 minute to Central Park/Columbus circle. I would come back for my next trip.

Smelled like mold………………..

My stay wasn’t the worst, but it had some notable issues. The first two rooms I was given smelled strongly of smoke and were very humid. Their rooftop was also closed during my visit. On top of that, they charge a resort fee.

Not a 4 star hotel

Please provide a microwave in the lobby.

Great hotel! Sad we couldn’t use the rooftop but the complimentary prosecco was great. The staff was fabulous!