HOTEL LUNA NUEVA

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Wonderful room, AC worked a treat. Comfy beds and helpful staff despite not being on the property, they responded very quickly to any queries. Just an amazing place.

Loved the location and the owner, who was very helpful. This has a code-automated entry with no staff on site. If you want to leave luggage before check in time be sure to contact the owner in advance.

Perfectamente ubicado, funcional y muy limpio

The room had been stylishly remodeled. It was a bit small for travelers with two suitcases to open. I was not aware that there is no staffing at the hotel and everything is done by messaging, with front door code only sent at 15:00. We had 5 people waiting at the door trying to get in after arriving by train at noon. It is a big problem if you have to carry you luggage around for 3 hours if you can't drop it off at the hotel until check-in time. We had been sent a message to supply identity details, but it required a signature, and none of the 5 had any way to do that digitally. Most of the communication had to be done on WhatsApp, which we don't use, in order to function properly, including check out. Fortunately, the person in charge was on the premises and eventually let us in. She admonished us for arriving before 15:00, but she was friendly and took in everyone's luggage. She was very nice, but that doesn't change the fact we did not know it was an unstaffed hotel and we would normally not be able to leave our luggage. That said, it was a very good location, centrally located for our sightseeing.

Super clean. AC. Little toothbrushes and toothpastes in the bathroom. Small, quaint and right in the middle of Old Town accessible to all the restaurants and bars.