Luxury Apartment with Pool Gym

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

호텔 진입로는 공사도 안끝나서 우버 드라이버가 30분을 헤매고서 일방 통행 길을 역주행으로 간 끝에 호텔 도착. 예약 confirm 받고 갔는데 방이 없다고 하네. 이번 주 두바이에 큰 전시회가 있다고 하는데, 내 예약을 지우고 다른 손님 받은 듯. Manager 나와서 한다는 소리가 hotel.com 잘못이라고. 미안하단 말도 없고. 황당해서 말이 안나옴. 이 호텔은 절대 가지 마세요. 구글맵에 오류로 진입로가 엉뚱한 곳으로 안내한다는데 이 호텔 들어가려면 고속도로에서 바로 비포장 둔턱을 넘어가야함. 우버, 택시로 가면 엄청 고생합니다.

The way to the hotel is very hard to find. My UBER had to drive 3x around and around for 3x15min and finally drove against the wrong way to the hotel, just to be able to drop me off. At the entrance there is no lobby, just a simple table, no computer, no phones, just a guy sitting there with a big book where he writes down the name of the guests. His English was terrible. He did not know, or could not even check, if I had a booking. This is also on a very strange and distant location. There is NOTHING around. No shops, no horeca,... NOTHING. The elevator to go up was very dirty. The whole hotel smells to paint and lays full of dust, construction materials, smells very bad. The rooms are DIRTY, the beds are made as a 8 year old would make it. There were stains on the bedsheets and pillows. The room smells terrible to dust and paint. Even not healthy to sleep there. There is no toilet paper, you have to take care of that yourself. There is no soap in the shower or so. The water from the shower and sink was dark brown, DISGUSTING!! There is a lot of noice from the highway next to it. It is a dirty place, nothing Luxury about it!! They should be removed from HOTELS.COM website! I didn't stay there and moved to another decent hotel. I demand a FULL refund!