Sheraton Istanbul City Center

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The staff were outstanding. The breakfast and restaurants were excellent. A special thank you to Yucel and Tahir (waiter in the restaurant).

Concierge and spa staff were great.

I’d like to give a shoutout to the staff the Sheraton especially Yasin who was incredibly helpful. We really appreciate all of the staff. Seriously S-Tier staff here

Breakfast was exceptional, staff was always helpful and kind.

NOT RECOMMENDED Our stay at this property was extremely disappointing due to the poor level of service and the unprofessional attitude displayed by many staff members. Whenever assistance was requested, employees either shrugged their shoulders or simply ignored our concerns altogether. The cashier at the coffee shop was particularly rude and displayed an unpleasant attitude that was completely unacceptable in a hospitality environment. In addition, housekeeping failed to clean our room properly throughout our stay. Room service was equally disappointing. Nearly every meal we ordered had to be returned because it arrived either overcooked or cold. The filet of salmon was dry and contained numerous bones, while the chicken tenders were stringy, overcooked, and burnt around the edges. Overall, the quality of service, food, and housekeeping fell far below the standards one would expect from a Sheraton property. This experience was extremely disappointing, and based on our stay, I cannot recommend this hotel.

Room was clean but they always came late to spread the beds and clean the room. Staff is extremely helpful. They offer decent breakfast wıth a plenty of Selections. Although there is a hourly shuttle service to Taksim square the hotel is nowhere near walking distance to any of the many shopping or historically relevant areas of Istanbul.

Sheraton is 15-20 minutes walk from Taksim. However, it makes with high standards across the board. The property is clean and classy. Staff is very helpful. Breakfast was typical high quality continental breakfast with some local flavor. I did not try the spa. The gym has a lot of equipment, way more than I anticipated. I stayed there for 5 nights with some friends, and we really liked our stay there.

A little bit far out, but shuttle provided to Taksim which was good.

Yes

Perfect property , very central , free shuttle service to taksim , super helpful staff , great restaurant and food amazing spa , overall a fantastic experience