Chibel Summer Riverside Resort

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Very disappointing. We have reservations of 3 rooms for 6 days. We got in the hotel late around 10pm, the rooms are not ready yet. When we get in the room, rooms smells terrible. The washrooms are not flushing well. Sinks are clog. The lights are not functioning well. No toiletries in any rooms. Kettles only available in the outside kitchen. The property in the apps shows very nice pictures in the front of the property, it was faked. I even showed the pictures on the app to the caretaker. She was surprised to. Very frustrating. We have decided to leave early morning the next day. Not safe for the kids around with broken sinks and untidy place. I been sending multiple messages to the property without any response at all. Very unprofessional. Even the contact information in the app is not accurate. We tried calling that number to inform them that we are checking in late, the guy who answered the call is from other country and no idea about the property. I have been requesting for our full refund, our vacation is now done but this issue is not settled until now. Instead of us enjoying our vacation, it turns out stressful. i have been contacting expedia, it seems no progress.

I booked 7 standard triple rooms for two with two separate beds yet you gave only 6 rooms rooms with only one bed. I send an email to clear about it because my payment is too much for what was given for accommodation but no response. The website cover for the resort is deceiving showing the picture of the beach claiming its near the beach front but the real location is very far with narrow and muddy alley. The breakfast they serve is only bead and egg which when you are booking saying breakfast included hut they really accept paluto because noone will like tye food they serve for breakfast. With a very expensive rate this resort is beyond what you would expect I am a Travel and Tours company and the guest who stayed are my clients. I was bombarded with complaints and this is unacceptable. Be careful with this kind of resort.