Château de la Gaude - Relais & Châteaux

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

This hotel claims to be five stars do not stay here they stole my clothes that were in my room an then when I called front desk to report the cleaning staff stole these items they said nothing was brought to our attention and dismissed my concerns as if they took no responsibility. I have to dispute my charge just to regain compensation for a very delicate item that was stolen. Be careful do not stay here the cleaning staff steals items.

Chateau de la Gaude is a stunning property, with excellent on site dining experiences, beautifully appointed, modern rooms, and a spectacular garden. What keeps this hotel from being a five star experience for me, was the rather lackluster staff. No one was rude, just moderately not helpful.

The facility is upscale, clean and well kept. The main issue was the restaurant staff. The hotel has 4 restaurants and there is large number of staff they hired. However, the staff were untrained and uncoordinated. For instance we saw the reception and let them know we are there for a drink late night, and they seated us. Another server came by and said this restaurant (La Source) is only for eating and asked us to leave. That left a horrible taste and totally ruined the night. Same issues at breakfast where we showed up and there was no one to receive us. The tea was cold and I had to wait for 5-10 min to get a hold of a server and asked for a hot tea.. chateau de la guide is a great establishment and has the potential to be a lot better once they can fix the staff skill and professionalism. One more thing, we dined at the bar and the food was really bad. The beef skewers were super s wet and overcooked. Tempura was absolutely cold and charcuterie was stale. Lots of opportunities here

It was such a beautiful 3 Nights in the suite number 6. Everything was perfect and we’ve enjoyed the pool!

Very bad japanese restaurant but the rest was amazing. Also I think the rooms should be ready before 4pm they said i was a priority but yet my room wasnt ready before that…

Beautiful property, food was great. Only thing lacking was the irregular turndown service and service at Le Source - after main course waiter disappeared waited 20 minutes to order a dessert, gave up and went to the bar to ask for the bill. Management seems overrun and restaurant staff didn’t seem to be able to think straight and serve customers effectively and efficiently. Appears they can co-ordinate landing a helicopter on the lawn but not taking a dessert order unfortunately.

The staff did everything well - wonderful food, beautiful facilities, and beautiful artwork!

Lovely property in great location, only 10 mins from the bustling tow of Aix-de-Provence. Staff were great. Cocktails and restaurants were very high standard.

Beautiful new hotel with really friendly staff. Very cozy. Food was also great and the venue incredibly beautiful. Art work is a bit out there though. :/ happy I didn’t take the kids and had to explain it to them.

Was given a supposed upgrade to a suite which was not situated on Chateau grounds and not featured on hotel map supplied at check in. Nevertheless it was a spacious room. Concierge was very helpful in assisting with a rental car query. On our first night enjoyed dinner at La Source as this was the only operational restaurant during our 2 night stay. Upon completion of our meal enquired about dinner for the following night at table 33 by the water and was told it was available so we booked it at reception as we could not remember our room number. On arrival at the restaurant we were not given the table that was booked . Instead we were told it was human error and the table had already been booked before us. This was not plausible as two staff members had confirmed availability the night before. Restaurant staff were dismissive and arrogant . This was not expected for a property of this calibre.