Residence Mercure Paris La Defense Grande Arche

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

First room bedside lites don’t work security box don’t work! moved another room. thermostat don’t work! Shower tap doesn’t work to switch to tub. reception not helpful! we should get discounted!

The staff lacks customer service skills or maybe they just don’t like tourists, the room was decent and clean but we had issues with our room key every day it would not open the room or the elevator.

The location is great with metro right below Room is a bit dimmed but overall cleanliness is acceptable. Comfortable bed

Terrible not lights Lamps did not work Only 2 power outlets and just 1 worked

For the price the room seemed run down. There was minimal interaction with staff. Nearby construction starts very early in the morning. It’s handy for the la defense arena but overpriced.

Beautiful place to s

Very good location for the event we attended. Great customer service, rooms equipped with good facilties like, microwave, fridge, hobb. Gym available too. A very good stay, recommend and would certainly rebook here if I returned

Upon arrival, we weren’t aware that we had to go into the Hotel part across the square in order to check. Check in was straight forward. We then walked across the square to the Residences. When getting into the Residences building the lift didnt work so we had to carry 2 suitcases up 6 flights of stairs. It was quite late when we arrived so we pretty much put our suitcases down and went to bed. It was very hard to sleep as it was so warm and the aircon did not work. In the morning, we started to get ourselves ready. The bathroom was awful, mould on the grout and ceiling, rust in the bath, shower hose also had mould and the whole bathroom smelt.....probably because the extractor didnt work. The door card reader was coming off of the door and could not shut the door easily. There were live wires not covered where sockets should have been. First thing that morning we went to speak with the manager as my husband and youngest daughter have asthma and our daughter being autistic would not step foot in the bathroom. The service was very good, the manager provided us with 2 rooms next to each other as they had no family rooms left. The rooms in the actual hotel was lovely and definitely recommend. I was a little disappointed that they refused to provide us with breakfast due to the room hassle as i had already spent out €37 on breakfast supplies that we could then no longer use as there were obviously no crockery in the hotel rooms.

Can’t stay with family here

Was put into a different building to the main hotel which we were told is the Residence. Bath had water in it and would not empty due to a stuck plug, advised reception who said a technician would come and look, who never arrived. Air Con did not work, a fan was in the room to replace it and this was broken. Sofa bed was not fit for purpose, so uncomfortable. Extremely disappointed with what was supposed to be a 4 star hotel.