Bank House

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Let’s start with 10/10 for location and parking. It’s about a block from the Inverness Castle in a quiet residential area. Now let’s deduct points for the problems: Parking fee - not necessary at the room price charged Pillows - one small one per person is not enough Water temp - never really got hot Door lock - not a proper lock New carpets - windows were closed so there was a lot of off- gassing Noisy - as loud guests came in at 2 in the morning No staff - staff were only available for limited hours and did not answer phones at any other times. The tiny rooms and the high price finally means I cannot recommend this hotel at this time.

Good location, close enough to walk to castle and town. Other guests behaviour was a problem during my stay. On the last night was kept awake for several hours with shouting, laughing, going in and out of rooms and banging doors. When reported to management the next day, they claimed to have called the police the night before, but that wouldn't explain why it went on over 3 hours. It also wouldn't explain why it started up again between 6am and 9am, where other guests were overly rowdy in leaving their rooms and exiting the property. I asked for 1 night refund for only getting a few hours sleep which the management have denied. The big chains offer this if you dont get a good night's sleep. I would recommend to avoid this hotel if you like quiet and peace. The old nature of the building, with walls that are not sound proof and old corridors that creak and doors that bang loudly, contribute to there being lots of noise. Given the nightly rate is very expensive as well, the overall experience is not value for money. The nearby premier Inn offers better protection from other guests behaviour. Of course people want to enjoy being on holiday, but there was an obnoxious feel to other guests behaviour during my stay, which the management were not on top of. Inverness is a lovely place, but my stay here soured what was a really great trip.

The property was located about 10 minutes from train station-very convenient. The room was small but very clean. Housekeeping came in daily. The one concern was the hot water which very hot. Possibility of scalding if not careful.

The Bank House was tucked away in a neighborhood. Not your typical hotel accommodation. Kind of a cross between a hotel and AirBnB. Private parking available. Upon arrival, had to ring the bell for someone to greet you and let you in. This and checkout were really the only times we had contact with staff. Room was quite large and very clean. Bed was very comfortable. One of the most during our 12 day stay in Scotland. Bathroom with plenty of room. However, the toilet required a below parallel squat to get to and a Russian twist to access the toilet paper.😂 Parking was 8£ per day. Please just roll this into the price of the room. Overall, would absolutely consider staying here again.

Basic and small but nice, good location, olenty of parking, and friendly staff.

Rooms have been recently renovated, the young lady at the desk actually took the time to show us to our rooms. I have never had that happen before.

Beautiful and historic building in an extremely good location.

a

I have provided direct feedback to the manager. The WiFi was extremely poor and there was no temperature adjustments to room , for warm or cold . I found the location good and parking for car was good. There was no follow up on my stay and early questions sent through Expedia were unanswered until after we left . I would expect more at the price point …

Wonderful stay. Lovely concierge.Would love to visit again. Thank you.