Bettenburg Hotel & Hostel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Good value and the room was clean. The lobby and ambience felt quite run down and shady though.

False Advertising & Terrible Service - Avoid if you need amenities! ​I booked this hotel specifically because the listing clearly stated they have a laundry room. However, upon arrival, the staff informed me that the laundry room is "for staff only" and not for guests. Their only "solution" was to suggest I travel to a third-party laundromat kilometers away—a 15-minute bus ride each way. This is completely unacceptable and ridiculous for a paying guest. ​Neither the hotel nor Expedia took responsibility. The hotel refused to offer any compensation or alternative solution, and Expedia CS claimed they couldn't do anything because the external laundromat "works with third parties"—which makes zero sense since it's not even nearby! ​This is a clear case of misleading information and false advertising. Do not trust their amenity list.

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Problems with checking in, something happened so there was only 1 of 2 booked rooms in my name. Had to book an extra room and pay, found out later that the booking data from Hotels.com was transfered wrong to the hotel.

Great value for money. Helpful staff. Very comfortable and clean room. Close to an S Bahn station, but quite a distance from central Hamburg.

Gross, smelled of mold. Charging 10euros for parking

All is good

The room was small but comfortable The bathroom shower had some sharp edges as well as by the ladder for the top bunk.

Everything was very mediocre, washroom situation sucked.

Great stay and clean room