XU San Stefano Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Very good

When we arrived at 7pm, we were informed that no double‑bed room was available, despite having specifically requested it and noting this in our booking. We were instead offered a king room, or a king room with a crib, neither of which was acceptable, particularly given that we were on vacation and had paid extra for a sea‑view room. After some back‑and‑forth, we were eventually given two king‑size bedrooms, but both rooms had multiple issues. Although the design was modern, the quality did not meet five‑star standards. In my room, the fridge was leaking, the safe was not functioning, and the water was not warm enough for a bath, requiring several maintenance visits. During my stay I heard a weird water sound (flushing) several times, I did not figure out what it was until the day I was leaving, turns out the toilet seat flushes on its own, and no it is not a sensor based seat.. it is a manual flushing toilet. I am generally not demanding when it comes to food, and I am familiar with Arab cuisine, but the breakfast was below basic expectations, not even in line with what one would find in a three‑star hotel. While the staff tried their best to resolve issues, and were generally nice, it was such a disappointing stay.

Very nice staff

Yes

The stay was pleasant, the staff were nice and hellfull.

Shower area very tight ..clean 80%

The good: Decent breakfast, nice pool (closes as early as 6:30pm), private beach, view from the room balcony, friendly bellman and breakfast staff. The not so good: Loud DJ music and noise by the pool area just below our room late into the night despite complaining to the front office about it. Thankfully I had ear plugs to dampen the noise and go to sleep. Dirty carpet and bed sheet/pillow cases in our room with hair and dark stains, leading to a room change after complaining to the general manager who apologized for the room’s condition but thought it could be related to the washing machine. One of the pool attendants or life guards was rude to my significant other taking away an umbrella she was using by the pool area without asking her or acknowledging her presence or apologizing even after she let him know she was using that umbrella.

Clean room

We had to wait quite long before the check in tjme at 2:00 PM because the room wasn’t ready and when we entered the room the floor was still wet from after cleaning, also they couldn’t find the balcony key took for us to lock it and they kept telling us no need it’s already safe but the balconies are so close to the others right next to us so anyone can access.

The hotel's location is excellent, and the room is spotless and modern. The breakfast buffet was good. Wi-Fi is not good, and the shower water pressure is very weak.