Courtyard by Marriott Charlotte Northlake

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

OK when I booked this room, it was supposed to be come with breakfast or when I checked in they said that I needed to talk to somebody else and then they told me one thing so the next morning we went to go get the breakfast. The another person was there. And they gave us some breakfast, but then turned around and charged it to our room when we checked out was not supposed to supposed to be refunded they were trying to make it right.

We arrived and were put in a room that had the AC "fixed" as we were walking in. It was terribly hot, and did not improve in the first hour. We asked to have a second room and were told that it was working fine and to give it time. Several hours later we were finally allowed to go to a different room, only to find that that room was hot as well. We were immediately switched to a third room which was slightly better but still uncomfortable. We called down about an hour later and were asked if we were "moving around", as the rooms apparently have motion sensitive monitors for the AC. We went to bed hot, and finally woke up to a cool room. We asked for a refund but this was declined because we had booked through Hotels.com. We asked for a room credit for future stays and were refused. We were granted a free breakfast as compensation for a stressful and uncomfortable night. I would have preferred a quiet and cool room after a stressful summer day. Craig Chebuhar MD

Room was nice but the air barely worked. The main system didn’t work so they have wall units in the room that just barely blew cool air. It with in the upper 90s while we were there and the room stayed hot and humid.

B

Clean room, great bed and a fair price

My only issue was having to pay for parking, definitely wouldn't expect that in the Northlake area. Not a bad stay, good cookies at the front desk.

It all started with check in! We were accommodated with adjoining rooms with handicap bathrooms. Staff were outgoing & friendly. The room was clean & comfortably. Definitely stop there next time we are in the area.

Very clean Staff was so gracious Didn’t like the $10.00 charge to park

We really enjoyed our stay. The property was well maintained we loved the courtyard area to hangout. The beds were comfortable and nice big bathroom. It was located in a nice quiet area. The staff were super friendly

The way they did breakfast was silly. They share the hotel with another Marriot property. A breakfast is supposed to be included. It’s very confusing. I guess the one property gets a buffet and the other property has to ask for food someplace else but it’s not a buffet and this isn’t clear. We were let in to the buffet on day 1 but were confused why our key didn’t work. On day 2 we were told we weren’t able to eat at the buffet and the woman at the desk was so short with my wife about it that we went over and got Dunkin’ Donuts instead of arguing because we were in a hurry. If they fix this silliness, I would probably have rated 5 star. It left a bad taste in our mouths and now I will think twice before booking any Marriott property that includes complementary breakfast since it might as well have been not included for us on this trip since we had to go to Dunkin. Feel ripped off.