Mercure Birmingham West Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Gentleman at check in was very helpful and a lovely chap

Upon arrival, we were informed the pool is faulty and can’t be accessed. The carpet on the hallways was extremely dirty. The room has very poor lighting. The bathroom had only a shower so it’s not convenient if you don’t want to wet your hair. There was dirty plates and rubbish left infront of most rooms for hours. Also, for breakfast, I would rate it 5/10. The buffet was stored in rusted heavy bowls and lids you will have to lift up. Also there was no hot chocolate just coffee and tea bags. Marcus, who was at the breakfast area was very helpful. I won’t recommend this hotel at all. And it’s definitely not a 4 star hotel, may a 2 star.

I was very disappointed with my stay, especially as this hotel is advertised as a 4-star property. The swimming pool was not in use during our visit, which was one of the facilities we were looking forward to using. The double rooms were also much smaller than expected. We had to change rooms three times because of problems with the air conditioning. Despite these room changes, the air conditioning still did not work, and we had to sleep in an uncomfortably hot room. The reception staff were helpful and cooperative and provided us with a fan, which was appreciated. However, given the weather conditions, the fan was simply not enough to keep the room comfortable. The breakfast was disappointing, with limited choice and nothing that reflected a 4-star standard. Another inconvenience was the lack of a telephone in the room. Whenever we had a problem or needed assistance, we had to walk to reception rather than being able to call from the room. While the reception staff did their best to help, the overall facilities and comfort did not meet the standards I would expect from a 4-star hotel.

The staff at the hotel were very friendly and chatty, really helpful too. The room was clean and the hotel stay included free access to the gym/fitness centre which was a lot better than could be reasonably expected, as well as a jacuzzi and a steam room. The pool was out of order and I didn't try the breakfast as I had an early morning for an event but would definitely stay again if I'm in the area

Thanks for a great stay. The breakfast was really good 👍

I had a great stay at this hotel, for business or leisure it’s a great choice. Also, Marita on reception, helped me enormously when I lost my wedding ring! She went above and beyond the call of duty to help me get it returned, answering my (several worried) calls and generally being fantastically helpful and kind over several days. I can’t thank her enough!!! Highly recommend Marita and the hotel, well done all!! SN

Clean room

Check-in was great, the gentleman on the desk was helpful and friendly. In all honesty the whole hotel is a bit tired looking, carpets worse for wear, damp smell outside the lifts. Our room was nice enough although the bed was a bit soft for me. Jacuzzi wasn't working which was a bit disappointing. Shortage of staff both in the bar and at breakfast. Generally it was ok though, just needs a bit of work.

Reception area and bar were very clean. Room was spotless. Receptionists were so so helpful. Only thing is that there was no notification either on the printed sheet, or by the leisure centre receptionists, that there was a water babies class taking place taking up half the pool. If that had been mentioned, we wouldn't have gone to the pool.

The breakfast was good. The staff were very polite and helpful and friendly.