Epic Apart Hotel - Duke Street

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Had a few issues, one of the showers wouldn't drain properly so we couldn't use it. The air con wasn't cooling the rooms and we ended up buying new batteries for the TV remote to watch something. Overall the place was ok but not worth the money with the basic issues we ran into. The surpriss security deposit on check-in was also really annoying.

It’s self-check in, so if you arrive earlier than expected, there’s no turning back to pay the additional amount for an early check in and the staff don’t respond to messages to alter your choice. Even going through Expedia’s help line was to no avail as management didn’t respond to them either. This property doesn’t have a lift, and I was about 3 storeys up - 5 or 6 landings from memory. Luckily a member of staff was leaving as I arrived so gave me a hand, but after a 30 hour trip from Australia, one does not feel like dragging luggage up umpteen steep steps and landings. Getting back downstairs with it all upon checkout was a pain, Every window is stuck open and the air conditioner didn’t work at all. I arrived on a Saturday and it was 30 degrees C, so being an old building, it was hot. Then the weather changed and it was cold. Management didn’t respond to my message about that. Liverpool’s a notorious party city for brides and grooms to be, and the property is across the road from a strip joint. Add an England World Cup soccer match and you’re in for a loud night that carries into the next day - some punters were starting to get violent at around 3:30 the afternoon that I arrived, and some girl was crying on the street at around 7am the next day, so then there was a situation where I couldn’t block out the noise because the windows wouldn’t shut, and if I could I would have expired from the heat. No corkscrew to drown one’s sorrows in a bottle of vino didn’t help at all.

Very noisy rooms from the traffic, and the lack of a reception was not great

Good location and easy check in/out. Room tired - cracked floor tiles in bathroom, leaking shower door, damaged bathroom door and room needs redecorating and refurbishment. Staff helpful and prompt reaction to missing TV remote. Quiet location but quite noisy from neighbouring flats/rooms. Comfy bed and air conditioning good.

Everything you need in one spot!

Check in card did not work. Staff member arrived promptly but then we discovered that there were no towels. It was almost midnight and we had travelled for six hours. We were looking forward to some sleep but had to wait 15 minutes to get into the room and a further ten to hace à shower

Bathroom sink clogged upon arrival. Sofa bed broken and unusable upon arrival. No live TV, just a smart TV requiring you bring your own subscriptions. 100% don’t recommend

Check in process was very smooth and location very good and central. It was disappointing to discover that the apartment we had did not have air conditioning, especially given that it was advertised as having air conditioning. We stayed over a very warm weekend and it was close to unbearable within the apartment. There were a number of fans in the apartment in the rooms when we arrived but it was very disappointing to find that there was no air conditioning and should not be advertised that way. We looked to make contact with the owner on the first day, but they did not respond to us which again was disappointing. Overall this tarnished our stay and many of the fixtures and fittings were in poor condition which were the other negatives.

The room itself was really Great, no faults other than the sofa bed was well overdue an upgrade, took us a while to get it right and couldn’t sit on the sofa when it was closed away due to it leaning. Made for an ok nights sleep for 1 person but I’d be in fear of it collapsing if there were 2 on it. Creaky as hell too. Bed sheets were clean but definitely had a unique aroma. Despite this would stay again, was a really cute apartment with nice private courtyard.

Perfect location right in the centre of Liverpool ! Definitely will be staying again