Old Town Inn

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

I left my room at 8 a.m. and returned at 9 a.m., and found my door was ajar. It must have been left open after the cleaning sometime in the middle of the day and for a considerable period of time. Luckily, nothing seems to be stolen, but it was an unnerving situation as a senior lady traveling by myself. The door opens to the courtyard, and there is a lane directly to the street that can bypass the front desk completely. I immediately alerted the front desk and got a verbal apology. Next morning, I raised the issue again with another front desk staff, and his response was that the management and the cleaning crew would come at 8:30 a.m. I had to return to the conference and came back to the hotel to check out at 11 a.m. The third person appears to be a manager, but he was not informed of my concerns by neither of the two staffs. He first asked me whether I left the door - not possible as I was in town for a conference and out between 8 a.m. - 9 p.m and the room was cleaned during my absence. He apologized and offered me a free night stay if I came back to the hotel. Needless to say, I am not going back to this hotel, and no free night communication came despite him taking down my e-mail address.

Pros: Close to our destinations (SeaWorld, beach), free breakfast, plenty of parking, full-sized twin rollaway bed for our third guest, mini fridge and microwave in our king bedroom. Cons: shampoo, conditioner, and body wash required 100+ pumps to produce even the most average amount of product for use. Extremely frustrating.

Our stay was great. Room was clean. Pool was clean. Staff was great.

This is a 4.5 for me, but since the reason I'd dock half a star has to do with a food allergy, I'll give 5 rather than 4. The included breakfast has a lot, but not much for me to eat with a gluten allergy. I took a hard-boiled egg, but it tasted wrong when I started to eat it, so I didn't finish it. The only yogurt available was Yoplait, which is pure sugar, so that wasn't a great option for me either. In the end, I found my breakfast elsewhere. Otherwise, this was a great stay and if you don't have a food allergy, probably would be five stars for you.

This is a solid, affordable option when visiting San Diego, especially if you're interested in Old Town. Our room was clean and the beds were comfortable. It had a kitchenette, which I can see being so useful, especially for those with allergies or small children who need meals at different times. It even had pots and pans, a small freezer/fridge, and dish soap. There's shampoo and conditioner in the shower, although our daughter felt it was harsh on her hair. The hand soap they provide is really nice. The OTI is situated in a slightly odd area, sandwiched in between industrial buildings. However, that doesn't affect the quality of the hotel itself. If you want to go to Old Town from here, you can walk, but the train depot has a lot of homeless people and walking through the parking lot to get there can be unpleasant. There is a parking lot just off the main drag of Old Town, and it's free. The night we were there, the hotel was sold out and unfortunately parking was a challenge. Street parking is not an option, and due to the location of the hotel. We didn't use the pool, but it looked clean and nice. The free breakfast is bagels, oatmeal, cereal, boiled eggs, coffee, juice, etc. It was really popular and seemed to be appreciated by all those in the breakfast room (which was a lot). All in all a good trip and we'd stay there again.

I liked the nostalgia

So my wife and I thought we were getting a cute hotel in walkable distance to Old Town, neither of us would dare walk there once we arrived on site - it’s in a industrial location and there are homeless encampments along the major road outside the hotel. When I checked in, we were initially assigned a room that someone hadn’t checked out of - clothes on the bed, shoes in the kitchen, immediately turned around to front desk asking for another room. So next room seemed fine until day two when we came back to the toilet constantly running and the fill valve broken - the thing had pushed up the lid to the toilet, called front desk and they came over to look at it, but maintenance had already left for the night so we were stuck with a toilet that was running and I was seriously concerned the valve was going to burst and create a geyser in the bathroom. Fortunately day 3 maintenance came and fixed the toilet while we were out. My wife and kids all had black feet from walking around the carpet for a few minutes ahead of showering. I get stuff happens that causes maintenance issues, but the pictures and description are misleading at best, we would not stay here again.

There were bugs all over. We got several bites and killed a few spiders in the tub. The cleaners came into our room the second we left for breakfast, making us have to wait for them to finish before we could continue getting ready for the day. The rooms are not very sound proof, and lots of light comes in through the cracks in the door. There was never towels at the pool, and always dead leaves floating in there. Breakfast was the exact same every single day. And it was not good. Very few options. It was just an okay stay.

Such a nice place to stay and super clean. Breakfast was very good and lots of variety. Room was super clean and well stocked with lots of towels and everything else you would need . Liked that the lobby had a coffee till 11pm everyday !!! Plus the staff was very nice and helpful. Quick access to Old town was a plus. Would definitely stay again if in San Diego.

Quaint little place