When should I set up an Access Point Name (APN) and how can I do it?

I. When to set up an APN You need to manually set up your Access Point Name (APN) if:

1. Your eSIM was installed and activated but you can’t connect to the internet at your destination.
2. You see a prompt on the Klook app instructing you to configure your APN.

II. How to set up an APN Step 1: Find your APN details

1. On Klook app:

• Log in and go to Account > Bookings.
• Select your eSIM booking and tap “View APN Setup Guide” or “View guide” under About your eSIM.
• View your APN details.

2. On Klook web: APN information is available on 1) Klook voucher and 2) booking details page.

Klook Voucher:

• Log in, click your profile icon and select Bookings.
• Find your eSIM booking and click See voucher.
• Scroll down to the Product details section.

Booking details page:

• Log in, click your profile icon and select Bookings.
• Click your eSIM booking.
• Scroll to the Product details section.
• Look for the Setup tips subsection.

Step 2: Configure the APN on your device For iOS (iPhone/iPad):

• Go to Settings > Mobile Service (or Cellular).
• Select your Klook eSIM under Cellular Plans.
• Tap Mobile Data Network.
• Enter the APN details shown on the Klook app, in lower case and without spaces.
• Tip for hotspots: If you wish to share data, scroll down to the "Personal Hotspot" section and enter the APN details in your booking.
• Leave all other fields blank.

For Android (Samsung, Pixel, etc.):

• Go to Settings > Connections (or Network & Internet).
• Tap Mobile networks > Access Point Names.
• Tap Add (+) or the three dots menu to create a new APN.
• Enter APN name (e.g., "plus.4g") and details.
• Fill in other fields (Username, Password, Auth Type) only if relevant details are provided on your booking details.
• Important: Tap the menu icon and select Save. Then, ensure the new APN is selected.

III. What to do if I still can’t connect to the internet after setting up the APN?

• Double-check if your eSIM is set as the preferred data source in your device settings.
• Restart your device and try again.
• Ensure the APN details you entered are matching the details on your Klook booking. Even a single character difference will prevent connectivity.
• Ensure data roaming is enabled on your device for the eSIM.
• If the issue persists, go to help center and reach out to our customer support via live chat.