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FAQs

How can I use Klook credits?
Where can I find the directions to my booked activity?
How can I cancel my booking and get a refund?
How do I add/remove participants from my booking?

How can I amend a booking?
After I make a booking, when will I get the voucher?
What is an "Open ticket"?
Can I book on behalf of my family and friends?

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Making a Reservation How to book, instant confirmation, voucher queries
Payment & Receipt How to pay, currency queries, payment security
Amendment & Refund How to get a refund, changing a booking
On Your Travel Day How to find the meet up point, contacting the supplier
Promo Codes & Credit How to use Klook credits, promo codes, friend referrals
Your Klook Account How to create an account, passwords, updating details
During Your Trip Klook Upgrades, Airport Transfers, Hotel, Gift Card
Train Tickets & Passes Europe Train Tickets, China Train Tickets, Japan Rail Pass
Hotels & more Booked on Klook, Hotel Voucher

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