About Klook
Klook is a world-leading travel activities and services booking platform with more than 100,000 activities across over 350 major destinations worldwide. Founded in 2014, Klook gives travellers a seamless way to discover and book popular attractions, local tours, rail passes, food options, and unique experiences around the world.
How is Klook different from a tour agency?
Unlike traditional tour agencies with fixed travel packages, Klook lets you decide exactly how you want to build your holiday. You’re free to customise your own itinerary by choosing your own unique experiences, and all at a much friendlier price tag too!
Klook can help you book everything you need for your holiday, so find tickets for things like attractions, local on-the-ground tours, unique experiences, rail passes, dining options, and essentials like WiFi devices, SIM cards and more on Klook.
With the number of independent travellers increasing every year and their growing demand for flexible travel needs, you can also trust Klook to keep innovating to make the booking process easier and more intuitive. Keep an eye out for improved functionality and features as we develop them!
Why should I book with Klook?
With convenient and straightforward features, using Klook is a breeze from pre-planning stages all the way to the excitement of the actual holiday. The vast majority of our activities also offer mobile e-tickets that are sent to your mobile phone, so you won’t have to worry about printing physical tickets or losing them!
Enjoy great deals of up to 60% off retail prices with Klook’s best price guarantee and customise your itinerary seamlessly on www.klook.com or on the mobile app. On top of this, when you book and complete a Klook activity you will receive Klook credits that you can use to get a discount on your next booking. You get extra Klook credits if you leave a review as well!
That’s not all, with Klook you can also skip the lines and even enjoy the benefits of Klook-designated queues at some of your favourite attractions, whether you’re keeping it local with a trip to the Eiffel Tower or Leaning Tower of Pisa, or going further afield to Wild Wadi Water Park in Dubai or the Empire State Building in New York.
How to book on Klook
Now, with a better understanding of Klook, keep reading for a step-by-step guide on how to get Klook-ing on your next holiday!
Step 1: Sign up and create an account
Click on ‘Sign Up’ at the top right corner of the Klook website at www.klook.com to create an account using your email address or via your Facebook or Google accounts. If you’ve already signed up, you can log in to your account here too.
To sign up on the mobile app, Klook from the iOS App Store and Google Play Store. Then, tap on the ‘Account’ icon followed by the ‘Sign Up’ button. The app also allows you to create an account through your email, Google, or Facebook accounts, and you can log in to your account here if you already have an account set up with us.
Step 2: Browse through the hundreds of thousands of activities, services and products on Klook
If you already have an activity or attraction in mind, you can search for this using the search bar at the top of the page. You can also search for whole country or city locations you’re planning to visit and check out the available activities there if you’re not sure what you’d like to do yet.
It helps to have a rough itinerary planned out so that you know which activity would suit your travel plans the best. For travel inspiration, you can always take a look at the Klook blog or the featured content & guides section on the Klook website.
Each Klook activity page is complete with description, package details, additional information, and instructions for you to easily refer to. If you’re on the fence about the activity or product, you can also read the reviews left by real customers after they’ve completed their own experiences.
Step 3: Add Klook activities and products to cart
Once you have selected your Klook activities, you can click or tap on ‘Add to Cart’. Choose the date and quantity of tickets needed for the activity and then fill in the information fields accordingly. You can add different products from all destinations worldwide to your cart at the same time, and then just check out once for all the awesome activities you’ve booked. This also helps if you’ve managed to get hold of a discount code which can be used for multiple destinations and activities!
Step 4: Check out
Once you’re happy with the selection of activities and products in your cart, you can check out to secure your booking. Before you check out, you can also view your cart to double-check that everything is accurate.
Step 5: Apply promo code / redeem Klook credits (if applicable)
Before proceeding to payment, remember to apply your promo code (if applicable) at this stage. You can redeem a new promo code or use one of the promo codes in your Klook wallet. Only one promo code can be used for each booking.
For a more detailed step-by-step guide to apply promo codes on Klook, just jump to the promo code section to find out more.
If you have Klook credits that you wish to redeem, you can also do so at this stage, and remember that any Klook credits can be used at the same time as your promo code!
Step 6: Make payment
Once you’ve added any promo codes and used your Klook credits, then all that’s left is to make your payment. There are several payment methods you can opt for, namely via credit/debit card, PayPal, and more.
For more details on the different ways that you can pay on Klook, jump to the payment methods section to find out more.
Step 7: Receive your vouchers
Upon successful payment, you will receive an email with your order summary. This is not the same thing as your booking confirmation, which will arrive in a separate confirmation email together with your voucher(s). Your voucher(s) are what you need to redeem the Klook activity, service or product once you get to your destination.
Depending on the Klook activity and product you purchased, the time it takes for your booking to be confirmed may vary. Many of the top-selling activities on Klook have instant confirmation for a hassle-free travel experience!
The confirmation email with your Klook voucher(s) will also come with instructions on how to use the voucher. Otherwise, you may also refer to the ‘How To Redeem’ section of the activity page.
You can always check on the status of your booking within the ‘Bookings’ section of your Klook account on both the website and on the mobile app. The mobile e-voucher can also be saved directly in your Klook app so that it can be accessed even without internet connectivity. You won’t have to print your tickets out unless this requirement is explicitly stated!
Key features on Klook activities
On each Klook activity or product page, you will see key feature icons at the top, right below the name of the activity. While key features may vary for each activity, here’s a breakdown of what a few of the more commonly found features mean;
Instant Confirmation – You will receive your voucher instantly. No wait needed!
24-Hour Confirmation – You should receive confirmation of your booking within 24-hours. If for some reason your booking cannot be confirmed, you may reach out to the Klook support team.
Open Date Ticket – For open-dated tickets, you have the flexibility to redeem your voucher on any date within the validity period stated on the activity page.
Fixed-Date Ticket – For fixed-date tickets, you have to redeem your voucher on the exact date you selected during booking.
Show Mobile or Printed Voucher – Simply present your Klook voucher on mobile or on a printed copy to the operator on the day of your activity.
Enter Directly With Voucher – Using your Klook voucher on mobile or on a printed copy, you can enter the attraction directly. This means you get the skip to the long queues!
Collect Physical Ticket – Present your Klook voucher and collect a physical ticket before you enter the attraction.
Payment methods
There are several payment methods on Klook, primarily via credit/debit card and PayPal. As Klook’s continuous effort is to prioritise localisation beyond just language, more payment methods are being added to suit the preferred methods of various local markets worldwide.
For example, in the Philippines, Klook accepts local payment options like Dragonpay where customers can use over-the-counter cash payments for online transactions. Besides that, other payment methods supported by other regions include Apple Pay, Google Pay, Alipay, WeChat Pay, online banking and more.
Accepted currencies
Klook displays activity prices in a number of currencies including USD, HKD, SGD, TWD, EUR, GBP and more. You’re free to change to your preferred currency in the drop-down menu.
However, Klook currently only accepts transactions in GBP, USD, HKD, SGD, TWD (excluding AMEX card), MYR and KRW. For all other Southeast Asian currencies (except PHP), you will be charged in SGD. For all other displayed currencies you select (including PHP), you will be charged in USD.
Klook does not charge any service fees or additional fees. If for some reason you see any extra fees, please check with your credit card issuer.
Promo code
Follow this step-by-step guide to apply Klook promo codes and unlock the savings for your booking.
Step 1: Redeem promo code
Instead of keying in the promo code only at checkout, you can first save the promo into your Klook promo code wallet. The promo code will remain in your promo code wallet for as long as it is valid.
Step 2: Add products to cart
Depending on the promo code, some may have a minimum spend in order to get the discount. Do not select ‘Book Now’ (which brings you to the check out page) yet if you’re not done adding everything to the cart or if you haven’t reached the minimum spend. Instead, use the ‘Add to Cart’ buttons and functions to ensure your cart meets the minimum spend and to ensure you can enjoy maximum savings.
On Klook, you’re free to book different products across different destinations before checking out altogether. So, feel free to add as many items from as many destinations as you wish!
Step 3: Checking out
At this final step, check out with the promo code from your wallet to enjoy the respective discount off your cart value!
Klook pro-tip: If you missed Step 1 and haven’t already added the promo code to your wallet, you can also type it in at this stage. However, just make sure you do that before you proceed to payment! Simply input it in ‘Enter Promo Code’ and tap on ‘Redeem’ (mobile app) or under the ‘Use Promo Code’ button (website).
Changes, cancellations and refunds
Each Klook activity has a different cancellation policy. You may refer the cancellation details of your activity to see if you are eligible to make changes or eligible to proceed with cancellation for a refund. If you are, email support@klook.com or dial the Klook hotline to process your request.
In the rare case that an activity that you have booked is cancelled, you will be given the option of booking an alternative date or requesting a full refund.
If your cancellation is approved, your refund will be processed. This will be done immediately if payment was made via PayPal, and for credit/debit card payment it usually takes 5 – 7 working days, or up to 30-days for certain banks, for you to receive the refund in your bank account.
If you’ve not received your refund within these timescales, kindly send an email to support@klook.com.
Klook customer support
If you are ever in doubt or facing any issues, you’re free to reach the Klook customer support team via several methods;
- 24-Hour Live Chat – On the desktop version of www.klook.com, you can find the button at the bottom right corner of any destination or activity page. Wait for the page to fully load for the chat button to appear.
- Ask Klook – Reach out by submitting your queries and issues using the Ask Klook inquiry form.
- Email – Send an email to the support team via support@klook.com.
- Klook hotline – Dial one of the numbers listed at the bottom of your Klook voucher.
Book it, Klook it!
Planning for your next holiday? With so much to do and so much to see, the last thing you want is to be stuck waiting in line or paying more than necessary to enjoy your holiday.
Kickstart your own travel adventures! First, download the Klook app from the iOS App Store and Google Play Store and get Klook-ing. Get inspired by Klook at www.klook.com, check out our company blog, or follow @Klook_UK on Instagram and Klook UK on Facebook
