Grand Hyatt Hong Kong - Plateau Spa | Body & Facial Treatment | Wanchai

5 star venue and spa with top notch experience and great services. we had the Couple room with best sea view and nice suite. Therapists are great . staff are super professional and friendly. they also gave me a Birthday surprise and cake with tea and fruits. absolutely 💯

• attentive & friendly staff • beautiful spa • professional masseuse • pleasant experience • buffet lunch was great a wonderful spa day with lunch. *highly recommended

The room is so large, clean, and has a sea view. The masseur's gestures are good. There are three types of massage oil to choose from. The sauna is relatively far from the room and passes through the open air.

The technician was very enthusiastic. I felt no pain after the massage. I was able to easily book the job in my spare time. I was in place in about 30 minutes.

I informed the staff that I was here to celebrate my boyfriend’s birthday. They have prepared a small cake and some birthday decorations which is out of my expectation. Although I was a bit late for my treatment, they are still patiently provide us full one hour service. I top up for a revitalising bath and so I can enjoy the spa room for more than two hours.

Excellent spa experience and professional therapists. The ambience of the massage room is great and everything in the room is clean & well maintained. Warm hospitality from the staff which made me felt so welcomed. It’s one of the best spa I have in HK and the value for money is high!

The receptionist and masseur were friendly, the facilities were good and the massage was ideal.

Therapist - excellent. Hyatt decor - excellent as usual. Phone booking and front desk lady receptionist - unprofessional, lacking integrity. Front desk lady provided wrong information over phone, failed to own up to it in person. Had to ask if she was the one on phone earlier before she was willing to step up and admit it; prior to that kept whispering into her superior’s ear like some highschool gossip session and side eyeing guests instead of trying to problem solve let alone apologise. Prior had positive experiences with the Hyatt Brand but this encounter sadly left a poor impression. Expected better training, communication, caliber of staff and customer experience, especially at this price point (HKD2.2K+). Though management stepped in and offered a small token by way of apology, the damage was done. Front desk staff is essential as booking and communication is part of whole experience. Last thing guests want is stress due to incompetent service. Pressed for time so the little fiasco resulted in shortened window to enjoy facilities. Pity since the therapists I cannot fault, and the Brand held a high place in my heart till now.

A very relaxing massage with hot stone and essential oil.

always lovely to return, relaxing and impeccable services in the heart of the city. will certainly come back; would recommend to launch new packages or services for novelty for existing and new customers