Hong Kong Luggage Services by LuggAgent (To/From Airport/Hotel)
- Serving over 200 cities worldwide, delivering over 300,000 pieces of luggage with a 0% loss rate.
- Whether you're staying in a hotel or Airbnb, we ensure your luggage is delivered safely and securely.
- With this service, you don't need to rush around the airport looking for a safe storage place for your luggage!
- If you arrive in the morning, drop off your stuff at the airport and freely visit fun places like Disneyland!
Exclusive offers for PayMe users
Spend designated amount with PayMe and enter the relevant promo code at the checkout page to enjoy up to HK$215 off:
- Offer 1: Book anything on Klook and get HK$15 off with promo code “PM26JAN15” when making a single net transaction of HK$300 or above
- Offer 2: Book anything on Klook and get HK$40 off with promo code “PM26JAN40” when making a single net transaction of HK$999 or above
- Offer 3: Book CNY cake on Klook and get HK$20 off with promo code “PM26CNY20” when making a single net transaction of HK$300 or above
- Offer 4: Book CNY Poon Choi on Klook and get HK$40 off with promo code “PM26CNY40” when making a single net transaction of HK$800 or above
- Offer 5: Book selected hotels (Room only) and get HK$100 off with promo code “PM26HT100” when making a single net transaction of HK$1,000 or above
- Offer 6: Book global car rental and get HK$100 off with promo code “PM26CAR100” when making a single net transaction of HK$500 or above
- Offer 7: Enjoy exclusive CNY offers up to HK$300 off, please refer to the PayMe campaign page.
Each Klook account can redeem each offer once during the promotion period. Limited offer available while stocks last. Terms and conditions apply. Please visit Payment exclusive offers in Januaryfor details. SVF license no: SVFB002
Exclusive offer to WeWa or EarnMORE Credit Cardholders
- Enjoy HK$200 Off upon making a single net eligible transaction of HK$1,500 or above with WeWa or EarnMORE Credit Card by entering the promotion code “WEWA2H200” during the Promotion Period!
- Enjoy Up to HK$250 Off with promotion code upon making a single net eligible transaction of designated amount on the Klook Activities in selected verticals* with WeWa or EarnMORE Credit Cards. *15/12:Car Rental，22/12: Tours，29/12:Selected JR and Shinkansen，5/1: Hotel Dining，12/1: Hotel Dining，19/1: Food&Dining，26/1: Seasonal Products，please visit promotion page for promotion codes details.
Offers are valid until 31 Jan 2026. The quota is limited and available on a first come first served basis while stock last. Terms and conditions apply. Please visit Payment exclusive offers in Januaryfor details.
BEA Credit Card Limited Time Offer
Enjoy up to $270 instant discount when you pay with a BEA Credit Card and use the promo code at checkout!
- Offer 1: Get $50 off with promo code “BEA25WIN50” when you spend a net amount of $700 or above on All Activities
- Offer 2: Get $120 off with promo code “BEA25WIN120” when you spend a net amount of $1,200 or above on All Activities
- Offer 3: Get $100 Off with promo code “BEA25HT100” when you spend a net amount $1,000 or above on Worldwide Hotel Room-only product
Promo period: 19 Dec 2025 - 18 Feb 2026, quota will be released every Friday 12:00 noon by Klook. Available on a first-come, first-served basis while the quota lasts. T&Cs apply, please visit Payment exclusive offers in January for details. To borrow or not to borrow? Borrow only if you can repay!
Exclusive travel offers for Bank of Communications Credit Cardholders
Upon a single net spending of designated amount of travel product bookings with Bank of Communications Credit Cards, enter below specific Promo Codes before checkout to enjoy up to HK$380 off during promotion period!
- Offer 1: Enjoy HK$150 off upon single net spending of HK$1,500 or above on Klook products with promo code “BOCOM150”.
- Offer 2: Enjoy HK$30 off upon single net spending of HK$500 or above on Klook products with promo code “BOCOM30”
- Monthly special offer: December - Enjoy HK$200 off upon single net spending of HK$500 or above on Mainland China and Macau products with promo code “BOCOM26JAN”
- Monthly special offer: December - Enjoy HK$200 off upon single net spending of HK$600 or above on Japan, South Korea, Thailand and Taiwan products with promo code “BOCOM26JAN2”
Offers are valid until 31 Jan 2025. Monthly special offer quota release dates: 5 & 15 Jan 2025 at 12:00 noon During the promotion period, every Klook account can enjoy each promo code once per month. Offers are available on a first-come, first-served basis while usage quota lasts. Terms and conditions apply. Please visit Payment exclusive offers in Januaryfor details.
What to expect
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Good to know
Confirmation
- You'll get confirmation within 24 hours. If you don't receive a confirmation email, reach out to our customer support.
Luggage Services
- Reminder: Please check the email from LuggAgent for more arrangement details
How to use:
- Select your delivery route, date, and time to make a reservation for a hands-free travel experience.
- You will receive an Order No. via email from LuggAgent within 24 hours.
- To ensure the service works smoothly, please add LuggAgent on social (LINE, WhatsApp, WeChat, Facebook, Instagram...). Information will also be in your confirmation email.
Service Process:
- Airport to Hotel: Send out luggage at the airport from 9 AM to 6 PM. Retrieve luggage at the hotel before 9 PM, same day.
- Hotel to Hotel: Store luggage at the hotel before 11 AM. Retrieve luggage at the hotel before 9 PM, same day.
- Hotel to Airport: Store luggage at the hotel before 11 AM. Retrieve luggage at the airport from 3 PM to 9 PM, same day.
Luggage Guideline:
- Each bag must weigh 32kg (71lbs) or less.
- Each bag’s total length + width must not exceed 180cm (32 inches max per side).
- We accept suitcases, cartons, backpacks, strollers, and briefcases.
- Please ensure your booked luggage quantity matches your actual luggage. Extra luggage may be refused, and any loss will be the customer’s responsibility.
- If your luggage exceeds the limits at check-in, we may refuse it or charge an extra handling fee: $15 per bag for overweight/oversized luggage
Additional information
- For luggage delivery to and from the airport, please refer to the confirmation letter from LuggAgent
- Please hand-carry your passport, flight documents, and other important personal items.
- For luggage delivery from the hotel, you may leave the hotel after taking photos of your luggage and storage receipt. The driver does not necessarily collect your luggage at the time you drop it off at the concierge.
- If your luggage does not meet legal requirements, it will be refused even if the booking is a success. Customers will bear all losses, legal liabilities, and consequences that occur.
- Check your luggage upon retrieval. If there’s an issue, take a photo and contact customer service. Once received, the service is complete, and the operator is not responsible.
- Luggage insurance covers relevant costs incurred by delay, loss, and damage and does not include luggage handle and wheel damage, accommodations, or airfare costs.
- Present your passport or photo ID to retrieve your luggage.
- For luggage deliveries to/from the airport, please refer to the confirmation letter from LuggAgent
- For luggage deliveries to/from hotels, luggage collection and delivery will be handled by the hotel concierge
- For luggage deliveries from hotels, the drop-off time is not the time when the driver collects your luggage, so you can just leave the hotel after taking photos of the luggage and storage receipt
- For luggage deliveries to/from Airbnbs, your luggage will be personally collected and delivered on-site-
Location