Nairobi Giraffe Centre & Kibera Slum Half-Day Tour with Local Village

Additional information

Prohibitions & Limitations

• The activity is not recommended: epilepsy
• This activity is not recommended for anyone with impaired physical mobility
• This activity is not recommended for pregnant women
• This activity is not recommended for anyone with certain medical conditions such as high blood pressure, epilepsy, etc.
• The activity is able to accommodate for allergies, gluten intolerance, vegetarian diets or other dietary needs
• Participants who appear intoxicated may be refused service. In this case, no refunds will be given
• Participants are advised dress appropriately for this activity (long pants, long-sleeved shirt or scarf to cover shoulders, and closed shoes)
• Please dress accordingly depending on the day's weather conditions
• For smooth entry, please refrain from wearing flip flops, shorts, tank tops, or sleeveless shirts
• The following items are prohibited: weapons of any kind
• Pets are allowed
• Please be mindful not to feed the marine / wild animals or engage in any activity that may damage the ecosystem
• The legal drinking age in Kenya is age 18. Please bring a valid ID for proof of age
• Fitness Level Requirement: Beginner
• It is your responsibility to inform the operator if you have any special health conditions. The operator is not responsible for any adverse effects which may arise from any treatment.
• The activity is prohibited for: other serious medical conditions

What to bring

• Sunscreen / Sunglasses / Caps or hats / Cash / Water bottle / Valid ID / Passport (with 6 months validity) / Student Card

Accessibility

• Important: Infants and children must be included in the passenger headcount
• Child seats are not available
• Child seats are available upon request (Only 1 child seat is free)
• Infants and children must be included in the passenger headcount if they require a child seat
• This activity is stroller and wheelchair-accessible
• This activity is stroller-friendly
• This activity is wheelchair-accessible
• This activity is stroller and wheelchair-accessible
• Staff is available for guests requiring disability assistance
• Participants using wheelchairs/mobility equipment should be accompanied
• Please refer to the venue's official website for more information about PWD accessibility

Vehicle & luggage info

• Vehicle option: Group of 8 - Van
• Passenger capacity: 7 passengers excluding the driver
• Larger bags will be considered 2 pieces
• The operator has the right to refuse a reservation if the group size or luggage exceeds the capacity of the reserved vehicle. In this case, no refunds will be issued

Confirmation

• You'll get confirmation within minutes. If you don't see any confirmation, reach out to our customer support.

Cancellation policy

• You'll get a full refund if you cancel at least 24 hour(s) before the activity date (destination local time)
• In case of unforeseen events or extreme weather, the operator reserves the right to cancel the tour. If this happens, you have the option to reschedule or request a full refund
• Partial refund will be issued in case of unforeseen events or extreme weather caused the following condition: Some of the activities are cancelled
• Tickets can be used any time within the validity period. Refunds can't be made once it has been redeemed or has expired.
• If you've participated in at least one activity, visited at least one attraction or used one of the tickets, refunds can't be issued
• Full refunds will only be issued for unsuccessful or rejected bookings
• Lost, stolen or damaged tickets can't be refunded
• For any product quality/damage issues, contact Klook customer support ASAP with photo/video proof
• Be aware that the approval of reschedules, amendments or refunds are subject to availability
• To reschedule or request a full refund, please contact the supplier/operator: WhatsApp

Usage validity

• The voucher is valid only on the specified date (and time if applicable)

Eligibility

• This activity has no age limit
• Important: Infants and children must be included in the passenger headcount
• Free for children aged 0-3
• Children under 3 years old are considered infants, based on their official ID