Viernam Airport Priorty Fast Track

Confirmation

• You'll get confirmation 72 hours before the departure date. If you didn't receive a confirmation email, reach out to our customer support.

[Booking Process and Usage]

• Please complete your booking at least 3 days before your flight departure and provide complete and accurate flight information and passenger passport English name and other necessary information when placing your order. If the information is incorrect, it may affect on-site reception or service use. Once the information is completed and the booking is successful, it will be deemed that the service has been arranged, and no separate booking completion notification will be sent.
• Please be sure to add the supplier's WhatsApp: +886 916351972 48 hours before the flight departure, and proactively provide the order number to facilitate the confirmation of the meeting time and location. Failure to join WhatsApp within the specified time may result in unsuccessful on-site reception service.
• Please cooperate with the service according to the entry or exit process shown on the product page.
• If children or infants are traveling together, please provide the "Passport English Name" and "Year of birth in Western calendar" in the remarks column to facilitate service arrangements.

[Entry Procedure]

• After the plane lands, please follow the airport signs to the Immigration inspection area.
• Before the Immigration inspection area, look for staff holding signs with the words Love Vietnam.
• The staff will verify the passenger information and guide you to the designated priority pass channel.
• Once passengers enter the Immigration inspection area, according to the airport immigration unit regulations, staff will no longer be able to enter the queue to provide assistance.
• Please keep moving forward within the designated pass channel throughout the process. If you leave or change the channel on your own, the service may be interrupted.
• Passengers are required to complete the Immigration inspection procedures by themselves according to the on-site instructions. The entry clearance service ends after the Immigration inspection is completed.

[Exit Procedure]

• After arriving at the airport, please go to the airline counter to complete check-in and baggage check-in by yourself.
• Please go to the designated departure meeting point 2 hours before the flight departure and look for staff holding signs with the words Love Vietnam.
• The staff will verify the passenger information and guide you to the designated priority pass channel.
• Once passengers enter the Immigration inspection area, according to the airport immigration unit regulations, staff will no longer be able to enter the queue to provide assistance.
• Please keep moving forward within the designated pass channel throughout the process. If you leave or change the channel on your own, the service may be interrupted.
• Passengers who have not purchased fast security check, please complete the Immigration inspection procedures by themselves according to the on-site instructions. The exit clearance service ends after the inspection is completed.
• Passengers who have purchased fast security check, after completing the Immigration inspection, the staff will assist in guiding you to the fast security check channel, and the exit clearance service ends after completing the security check.

[Special Instructions for Each Airport]

Ho Chi Minh Airport (SGN)

• Ho Chi Minh Airport is the busiest international airport in Vietnam, with dense flights and large passenger traffic. 09:00-18:00 every day is the peak period for entry and exit. Customs clearance may take more than 3 hours. This service can help reduce the waiting time for customs clearance, but it is not queue-free or guaranteed immediate clearance. Please confirm that you can accept it before placing an order.

Hanoi Airport (HAN)

• Due to Hanoi Airport's operating regulations, on-site departure service cannot receive passengers by holding up signs. Please be sure to add the supplier's WhatsApp: +886 916351972 48 hours before the flight departure and provide the order number to facilitate the subsequent provision of the meeting location and reception instructions. Failure to join within the specified time may affect the on-site reception arrangements.
• Hanoi Airport departure service already includes fast security check service

[Hand-held sign]

• On-site staff will hold a sign with the words Love Vietnam.
• Due to the large number of passengers served every day, we do not provide signs displaying passenger names.
• If you do not see the sign-holding staff, please contact us via WhatsApp as soon as possible.
• Please see the end of the article for a schematic diagram of the meeting location

[Important Notes]

• This service is a priority pass assistance service. The actual queuing time and pass speed will depend on the airport's passenger flow and on-site operations arrangements on the day.
• If the service cannot be provided within a reasonable time after cooperating with the on-site process, please contact customer service for processing immediately. If it is confirmed that it is not a passenger factor, a full refund will be provided.
• This service is mainly provided during periods when there are many people at the airport to assist passengers with entry and exit clearance procedures
• From 02:00-05:00 in the morning, due to the small number of people at the airport, customs clearance operations usually only open a single channel. Even if you use the priority pass service, you may still share the same route with general passengers. This is an airport management operation arrangement and is not a service abnormality.
• Because the pass channel cannot be effectively distinguished during the above time periods, in order to maintain overall service quality and manpower deployment, entry and exit reception services are not provided from 02:00-05:00 in the morning.
• This service is only applicable to international flights and cannot be used for domestic flights. Please confirm the nature of your flight before placing an order.
• Please be sure to confirm that the service airport you ordered is consistent with the actual flight arrival and departure airport to avoid affecting your rights.
• Please be sure to fill in the correct flight number (e.g. VN579) when ordering. Do not fill in the booking code (e.g. AB3X9Q). If you fill in the wrong information, we will not be able to arrange the service.
• If the flight is an overnight flight (e.g. departing from 00:00-02:00), please be sure to use the actual flight date as the filling date when ordering; for entry service, please fill in the correct arrival date and time, and for exit service, please fill in the correct departure date and time.
• If the service arrangement time does not match due to incorrect date filling, the passenger will be responsible for the related impact.
• If the service airport ordered is obviously inconsistent with the flight information provided, or the information is incorrect and does not meet the service conditions and the service cannot be arranged, the order will be canceled and a refund will be processed.
• After completing the order and providing the correct required information, it will be deemed that the service has been arranged, and no separate individual arrangement completion notice will be provided.
• Passengers are responsible for preparing a passport valid for more than 6 months on the day of using the service, as well as relevant documents and visas that meet the purpose of entry. This service does not include Vietnam visa application or agency.
• This service is only applicable to electronic visas. If the passenger's visa is a visa on arrival, an additional waiting service fee of US$6 will be charged on site due to the additional waiting and processing time. Please prepare the relevant forms, photos and fees by yourself.
• Passengers holding Chinese passports need to prepare an additional US$5 and 2 ID photos with a size of 4×6 cm or 2×2 inches when entering Vietnam.
• The on-site staff of the departure service will only wait and receive passengers 2 hours before the flight departure. If passengers arrive at the meeting point too early and no staff has been arranged to wait on site, it is a normal operation arrangement.
• On-site staff can only provide assistance in designated areas. Once passengers are guided to the designated pass channel or enter the Immigration inspection area, on-site staff will no longer be able to enter the queue to provide assistance. Please keep moving forward within the designated route throughout the process. If you leave or change the pass channel on your own, the service may be interrupted.
• In case of a large crowd, if you cannot find the staff at the designated meeting point in time, please contact customer service via WhatsApp immediately and provide the order number, photos of the scene environment and your current location, and wait in place according to the instructions.
• If you fail to contact and confirm in the above manner and go through customs or leave the designated process on your own, you will be deemed to have given up the service and no refund will be provided.
• If there is any change in flight time, flight number or date, please be sure to notify customer service in advance so that the reception arrangement can be updated immediately. If you fail to notify in time, the passenger will be responsible for the related impact and loss.
• Children are defined as those under 12 years of age on the day of using the service. No refund will be provided if the service cannot be used due to age mismatch.

[Frequently Asked Questions Q&A]

Q1: Does priority pass mean “no need to queue”? A1: No. This service is a “priority pass assistance service” and is not a queue-free or VIP fast channel. During peak periods or when there are many people, you may still need to wait for a short time. The actual pass speed will depend on the airport’s passenger flow and Immigration officer operations on the day.

Q2: Why do I seem to be in the same line as general passengers? A2: At some airports (especially Ho Chi Minh Airport) during certain periods, priority pass passengers may be in the same queuing area as general passengers, but Immigration officers will prioritize different processing orders according to on-site arrangements. This is a normal operation and does not mean that the service is not provided. The pass channel will be adjusted according to the actual on-site arrangements and is not a fixed or exclusive channel.

Q3: Why do I still have to wait when using priority pass for entry in Ho Chi Minh? A3: Tan Son Nhat International Airport in Ho Chi Minh City is one of the busiest airports in Vietnam. 09:00-18:00 every day is the peak period for entry. When flights arrive in a concentrated manner, all passengers (including those using priority pass) may need to wait. The purpose of this service is to help reduce waiting time and process guidance, not to guarantee immediate clearance.

Q4: Is it just someone taking me to walk, and it doesn’t actually help? A4: No. This service includes on-site guidance, process assistance and priority route arrangement, not just a pointing service. Actual pass still requires the Immigration officer to inspect the passport according to law, and the pass speed is not determined by on-site staff.

Q5: Why can’t the staff accompany me all the way to the end? A5: According to airport and Immigration Bureau regulations, on-site staff can only provide assistance in designated areas. Once passengers are handed over to the Immigration officer for inspection, on-site staff will no longer be able to enter the queue or accompany them. This is an official operational restriction and not a service interruption.

Q6: I have children or elders with me, why do I still have to queue? A6: Whether to provide additional courtesies still depends on the judgment of the on-site Immigration officer. This service cannot guarantee queue-free or immediate clearance due to the passenger’s age, accompanying persons or special needs. Thank you for your understanding.

Q7: Why do other passengers seem faster than me? A7: Pass speed may vary due to the following factors and cannot be directly compared with other passenger cases. Possible influencing factors include flight arrival time, nationality and visa type, Immigration officer’s current operating status, on-site passenger flow and policy adjustments.

Q8: My flight departs in the early morning, which date should I choose when ordering? A8: If your flight departure time is 00:00–02:00 in the morning, please use the “actual flight departure date” as the ordering and filling date. For example, if the flight departs at 00:30 on June 2, even if you arrive at the airport on the evening of June 1, you still need to select June 2 when ordering. The reception time of this service is arranged according to “2 hours before the flight departure.” If you fill in the previous day’s date when ordering, it may cause the service time to be incorrect, which will affect on-site reception. If you are not sure how to fill in the information, please be sure to confirm with customer service via WhatsApp before ordering.

Q9: If I expect “no need to queue at all,” is it suitable for me to purchase? A9: If you expect queue-free, immediate clearance or VIP channel service, this product may not meet your needs. This service is a priority pass assistance service. The actual queuing time and pass speed will vary depending on the airport’s passenger flow, flight concentration and on-site operation arrangements on the day. Fixed pass time cannot be guaranteed in advance. It is recommended that you carefully evaluate before placing an order.

Q10: Will the staff hold a sign with my name on it? A10: No. The on-site staff will only hold a service sign with Love Vietnam marked on it and will not display passenger names. Please go to the counter proactively and show your passport to confirm your identity.

Q11: Which passengers is this service suitable for? A11: Suitable for passengers who are entering Vietnam for the first time, are unfamiliar with the process, need assistance with guidance, or want to reduce uncertainty. If you expect to be completely queue-free or guaranteed the fastest, it is recommended that you carefully evaluate whether it meets your needs.

Q12: Why do I still have to wait for my luggage even though I have passed the Immigration officer inspection quickly? A12: Priority pass service only assists the Immigration officer inspection process. Luggage unloading and turntable operations are the responsibility of the airline and airport system and are not related to the customs clearance process. Even if passengers have completed priority pass, they may still need to wait for luggage with other passengers, which is a normal entry process. This service does not include baggage claim speed or priority baggage arrangement. If you want to shorten the overall entry time, you can consider reducing checked baggage or reserve sufficient transfer and transfer buffer time.

Q13: Why do I still take the same channel as general passengers when using priority pass in the early morning? A13: From 02:00–05:00 in the morning, when there are fewer people at the airport, the airport mostly only opens a single customs clearance channel operation. Therefore, even if you purchase priority pass service, you may still share the same customs clearance route with general passengers. This is the airport’s on-site control and operation method and is not a service abnormality. In addition, since the customs clearance route cannot be effectively distinguished during this period, in order to maintain overall service quality and manpower arrangements, entry and exit reception and guidance services are not provided from 02:00-05:00. Please pay attention to the flight time and carefully evaluate whether it meets your needs before ordering.

Q14: What will happen if I fill in the wrong flight information when ordering? A14: If the flight information provided is obviously incorrect, such as ordering an entry service but providing a departure flight, filling in the flight number as a booking code, filling in a domestic flight, or the service airport is inconsistent, the service cannot be arranged; if the correct information cannot be provided in time, the order may be cancelled and a refund will be processed.

[Schematic Diagram of Meeting Location]