Luggage delivery service from Japan to Hong Kong (provided by eBackHome x SF Express)
- Direct pickup from the hotel to send back to your residential or business address in Hong Kong.
- Free luggage bags provided; items will be shipped in SF standard boxes before dispatch.
- Cantonese-speaking customer service available around the clock.
- After placing an order, simply leave your luggage at the hotel front desk.
- SF logistics tracking ensures a secure and reliable process throughout.
UnionPay Exclusive Offers
Enjoy up to HK$430 off when you pay with UnionPay Cards (card number starting with 62) or UnionPay App and use the promo codes at checkout!
- #1: HK$5 off when you spend a net amount of HK$50 for a single transaction
- #2: HK$20 off when you spend a net amount of HK$400 for a single transaction
- #3: HK$50 off when you spend a net amount of HK$800 for a single transaction
- #4: HK$120 off when you spend a net amount of HK$1,800 for a single transaction
- #5: HK$100 off on Selected Japan, South Korea, Taiwan & Thailand Hotel when you spend a net amount of HK$1,000 for a single transaction
- #6: HK$100 off on Europe, Australia & New Zealand Activities when you spend a net amount of HK$1,000 for a single transaction
- #7: HK$40 off on Mainland China Activities when you spend a net amount of HK$100 for a single transaction
Promotion period: 24 Apr-31 Dec 2026 Each Hong Kong and Macau Regions Klook user can enjoy each offer once per calendar month. Quotas are first-come, first-served, until exhausted. Quotas for Offer 7 will be released at 12:00 noon every Wednesday. Terms and conditions apply. Please visit Payment exclusive offers in Novfor details.
Exclusive offers for PayMe users
Spend designated amount with PayMe and enter the relevant promo code at the checkout page to enjoy up to HK$430 off:
- Offer 1: Book anything on Klook and get HK$70 off with promo code “PM26NOV70” when making a single net transaction of HK$999 or above
- Offer 2: Book anything on Klook and get HK$40 off with promo code “PM26NOV40” when making a single net transaction of HK$888 or above
- Offer 3: Book anything on Klook and get HK$20 off with promo code “PM26NOV20” when making a single net transaction of HK$388 or above
- Offer 4: Book Selected Hotels (Room only) and get HK$100 off with promo code “PM26HT100D” when making a single net transaction of HK$1,000 or above
- Offer 5: Book Mainland China Activities and get HK$100 off with promo code “PM26CN100” when making a single net transaction of HK$800 or above
- Offer 6: Book Local Food & Dining and Theme Parks and get HK$100 off with promo code “PM26HK100B” when making a single net transaction of HK$800 or above
- Offer 7: Book Melco Products and get 12% off (Capped at HKD 120). To redeem the offer, enter promo code: PM26MELCO
- Offer 8: Book Melco Food&Dining Products and get HKD 50 off when making a single net transaction of HKD 100 or more with PayMe. To redeem the offer, enter promo code: PM26MELCOFB
- Offer 9: Book Shenzhen Qianhai Hotel and get get 50% off (Capped at HKD1,172) when making a single net transaction of HKD 2,344 or more with PayMe. To redeem the offer, enter promo code: PMSZQHHTL1
Promo period: 1 Nov-30 Nov 2026. Each Klook account can redeem each offer once during the promotion period. Limited offer available while stocks last. Terms and conditions apply. Please visit Payment exclusive offers in Novfor details. SVF license no: SVFB002
Exclusive offers for AEON Cardholders
AEON Cardholders can enjoy up to HK$480 off Instant discount on travel products!
- Offer 1: Get HK$80 off with promo code "AEON26OCT80"when you spend over HK$800 on overseas travel products^.
- Offer 2: Get HK$150 off with promo code "AEON26JP150"when you spend over HK$1,500 on Japan travel products.
- Offer 3: Get HK$150 off with promo code "AEON26HT150" when you spend over HK$1,200 on Japan hotel products.
- Offer 4: Get HK$100 off with promo code "AEON26HT100"when you spend over HK$1,000 on global hotel room only.
^Except Hong Kong & Macau Offers last until 11 November 2026. Available on a first-come, first-served basis while the quota lasts. Terms and conditions apply. Please visit Payment exclusive offers in Novfor details.
CCB (Asia) Credit Cardmembers exclusive privileges
- Offer 1 : Get HK$80 instant discount with promo code "CCBA26ALL80" upon single net spending of HK$1,200 or above!
- Offer 2 : Get HK$150 instant discount with promo code "CCBA26ALL150" upon single net spending of HK$1,800 or above!
- Offer 3 : Get HK$200 instant discount with promo code "CCBA26ALL200B" upon single net spending of HK$2,000 or above on every Friday!
Offers last until 31 January 2027. Promotion period is divided into 3 phases: Phase 1 is 2 - 30 November 2026, Phase 2 is 1 - 31 December 2026, Phase 3 is 1-31 January 2027. Each customer can enjoy each offer ONCE only per each phase. Offer 1 and 2 quotas will be released at 00:00 am on the first day of each phase, Offer 3 quotas will be released at 12:00 noon every Friday and are available on a first-come, first-served basis, while quotas last. Terms and conditions apply. Please visit Payment exclusive offers in Novfor details.
ICBC Credit Cardholders Exclusive Booking Offer
- Enjoy HK$20 instant discount for every eligible net transaction of HK$200 or above with promo code "ICBCA26ALL"
Offers last from 1 November 2026 to 31 January 2027 (Both dates inclusive) Each customer can enjoy each offer ONCE only per per calendar month. Each Cardholder can enjoy up to HK$80 instant discount per calendar month, and up to a maximum discount of HK$240 during the Promotion Period. The promo code can be used once per calendar month per cardholder. Limited offers available on a first-come, first-served basis while stocks last. T&Cs apply, Please visit Payment exclusive offers in Novfor details.
Exclusive offer for BoC Pay+ Users
BoC Pay+ Users can enjoy up to 10% off discount !
- Offer #1: Enjoy HK$10 off with promo code “BOCP26S10” when you spend over HK$100.
- Offer #2: Enjoy HK$50 off with promo code “BOCP26S50” when you spend over HK$500.
Promotion Period: from now until Nov 30, 2026 Available on a first-come, first-served basis while the quota lasts. T&Cs apply, Please visit Payment exclusive offers in Novfor details.
Exclusive offer for BOC Taobao World Mastercard
BOC Taobao World Mastercard Cardholders can enjoy up to 20% off discount !
- Offer #1: Enjoy HK$100 off with promo code “BOCTB26TTA“ when you spend over HK$800 on any attractions and theme parks.
- Offer #2: Enjoy HK$200 off with promo code “BOCTB26HT“ when you spend over HK$1,000 on any hotels and staycations.
Promotion Period: from now until Dec 31, 2026 Available on a first-come, first-served basis while the quota lasts. Reminder: To borrow or not to borrow? Borrow only if you can repay! Terms and conditions apply. Please visit Payment exclusive offers in Novfor details.
Package options
Hotel Luggage Pickup Service (Direct Delivery from Hotel in Japan to Hong Kong)
Luggage Delivery Service (Direct Delivery from Japan SAGAWA Service Point to Home in Hong Kong)
Luggage Delivery Service (Direct Delivery from Japan Convenience Store to Home in Hong Kong)
What to expect
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Good to know
Confirmation
- You'll get confirmation within 24 hours. If you don't receive a confirmation email, reach out to our customer support.
Luggage Services
- Every day before 2 PM Hong Kong time, confirm your order with the “eBackHome” customer service, and you can pick up your items the next day at the earliest. Even if the customer has left Japan, as long as the luggage is left at the hotel front desk and instructed for the staff to hand over to the courier, “eBackHome” will handle the subsequent arrangements.
- Please ensure the hotel has a front desk and is able to keep your luggage until the courier picks it up the next day.
- After placing your order via Klook, please WhatsApp customer service at 91435648 to confirm. Simply leave your luggage at the hotel front desk.
- *If you purchase the luggage option, shipping is limited to a suitcase only
- Customers may use a suitcase to ship goods or prepare their own luggage bags/boxes and pack the items. Goods will be collected by the third-party courier Sagawa and delivered to the SF Express warehouse in Osaka. Upon arrival at the warehouse:
- If customers choose to use an SF Express box, the merchant will repack the goods into a standard SF Express box for shipping.
- If customers choose to use a suitcase, to ensure the suitcase's integrity, the merchant will wrap it with three layers of bubble wrap for protection. The final shipping fee will be calculated based on the total dimensions (sum of three sides) of the packaged item.
- *To ensure adequate protection of the goods, all self-provided boxes or luggage bags (including Sagawa boxes) must be repacked into standard SF Express boxes at the warehouse before shipping.
- If the size/weight of the packed box or suitcase exceeds what you purchased, you’ll need to pay the price difference before shipment. (Customer service will notify you via WhatsApp.)
- Before using the service, please fill out the reservation form here: https://www.ebackhome.com/hotel and confirm your booking with customer service by 2:00 pm one business day in advance, providing your Klook order number.
- After ordering, you’ll need to fill out an item list for customs clearance. You may contact customer service on WhatsApp in advance for more details.
- Please check the list of prohibited items before sending.https://www.ebackhome.com/restricteddelivery
Additional information
- Please hand carry your passport, flight documents and other important personal items
- Customers may use their own sealed zip-lock luggage bags, which can be purchased at 100-yen stores or Donki in Japan. After the goods arrive at the warehouse, the luggage bag will be placed inside a standard SF Express box for shipping.
- Currently, we only provide packaging bags delivered to hotels for customer use. This service requires a reservation at least three working days in advance. An expedited delivery option via Yamato Transport is available for an additional fee.
- Customers can visit our Asakusa service point, where packaging bags are available. Goods sent back to the warehouse will be repacked into standard SF Express boxes for shipping
- A new luggage storage service is available at our Osaka warehouse. Customers can bring their luggage directly to the warehouse for shipping or hand it over to staff for packing. On-site repacking services depend on staff availability and are not guaranteed to be completed immediately. Customers may leave their luggage at the warehouse, and staff will inspect and process it afterward.
- Customers can purchase boxes at our partner Sagawa Express service points. For details, please visit: http://bit.ly/sagawa-point
- Boxes can also be purchased at post offices or Yamato Transport (Takkyubin).
- Customers can try requesting boxes from hotels, convenience stores, or Donki, as these locations typically provide them. You can show the following Japanese text to the staff: すみません。 宅配便を使いたいですが、 現在段ボールを持っておりませんので、 もし余っている段ボールがあれば、1-2個いただけますでしょうか。 宜しくお願い致します。
Location
Contact us
Reviews
This is the first time I've used a luggage delivery service to Hong Kong. I was really nervous before because I didn't know how to fill out the form and many things were unclear. But it turned out to be very convenient. After placing the order on Klook, someone followed up quickly via WhatsApp. The customer service from ebackhome Japan (Home Easy + SF Express) was great, very nice. They were willing to help me even though I didn't know how to fill out the form. They answered all my questions on WhatsApp almost instantly. My luggage was picked up in Shinjuku on Sunday and delivered to my doorstep this Wednesday afternoon. It's such a small price to pay to avoid carrying a ton of stuff, I'm so happy! 😍😍 Frankie from SF Express in Hong Kong was also very helpful. Next time I'm in Japan, I can go crazy shopping without worrying about a woman having to carry so much stuff alone 😂
The process was convenient and quick. Klook's half-price offer is cheaper than paying extra for an additional piece of checked baggage. A great option for those flying budget airlines and wanting to shop 'til they drop.
It was very convenient. After confirming the order and reservation online, customer service immediately contacted me and provided detailed instructions. Afterward, I deposited the item at the hotel's front desk, and then a dedicated person collected it and confirmed the contents. The goods were shipped the next day and arrived in Hong Kong in just 3 days. 👍
This is my first time using Home Easy service, and the service is super convenient. The driver will pick up your luggage at your hotel, and then your luggage will be packaged and delivered to your home in Hong Kong via SF Express.
First time using a luggage delivery service in Japan to ship back to Hong Kong. It was so convenient to have my luggage picked up directly from the hotel. Plus, the customer service was very attentive and answered my questions thoroughly.
My first time using this service, and it feels so convenient. Shipping from Shizuoka back to Hong Kong only took 5 days. The luggage shipping process is also very simple. After organizing your luggage, just hand it over to the hotel front desk for forwarding. If you have any questions, you can contact the shipping company via WhatsApp. However, there are a few things to keep in mind. You need to carefully pay attention to the shipping company's requirements and register and fill out the relevant information beforehand (I didn't read the details carefully, which almost led to a disaster). It is recommended to complete the shipping procedures the day before leaving the hotel so you can remedy any issues, should they arise.
Highly recommend, door to door was just 5 business day, meticulously wrapped and arrived sound and safe. Processes and communication was so simple and smooth.
Before placing my order, I was a little worried about the package getting lost. However, after I placed the order, customer service kept in touch with me, and they were very efficient. The process was simple: the courier picked up the package from the hotel in Japan, and it was well-packaged. It took a total of seven days to be delivered to my home in Hong Kong, as there was a weekend in between. I look forward to using this service again.
This is the third time I've used this service, and it's incredibly simple and convenient to reserve a time slot online. It only takes about a week for items to be shipped directly from Japan to Hong Kong, which saves a lot of time since I don't have to carry everything myself. It's excellent, and I'll definitely use it again next time I go to Japan. Plus, the box they provide does a great job of protecting my snowboard, ensuring it arrives home safely.
It was really fast! The day before checkout, I purchased the Home Delivery service at the hotel to send my luggage back to Hong Kong. The next day, a courier came to the hotel to pick it up, and I received it on the 4th day. Plus, on the day of shipping, a live customer service representative contacted me via WhatsApp to ask what items were inside the package being sent from Japan. The customer service rep even helped me fill out the information, so I didn't need to know Japanese or worry about anything. It was very convenient! 👍
FAQs
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