Hotel to Hotel Luggage Delivery Service
- Enjoy convenient hotel-to-hotel luggage transfer service in major cities.
- Your luggage will be securely picked up and delivered directly to your next destination.
- This flexible transfer service ensures your belongings arrive safely while you travel hassle-free.
What to expect
[NOTICES]
Please make sure to send your booking number, hotel name, and a photo of your luggage via Line business before 10:00 AM on the day of service.
For other inquiries:
- LINE Business: @320nyxfo(https://lin.ee/qbJLQzl)
- WhatsApp: +82 10-8438-5301
Messenger Operating Hours:
- Monday to Friday, 09:00 – 18:00 (KST)
On-site Operating Hours at Airports (Daily):
- Incheon Airport Terminal 1: 07:00 – 22:00 (KST)
- Incheon Airport Terminal 2: 12:00 – 18:00 (KST)
- Gimpo Airport: 09:00 – 18:00 (KST)
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Enjoy convenient luggage transfers between hotels in major cities.
Your luggage will be securely picked up and delivered to your next destination, allowing you to travel hassle-free.
Available Hotel Transfer Service Areas:
- Seoul
- Incheon
- Gyeonggi-do (some areas)
- Busan (Same-day delivery available)
FAQ
Q: Is it possible to deliver luggage from a hotel in Seoul to a hotel in Busan on the same day?
A: Same-day delivery is available. The luggage will be delivered by 8:00 PM (KST) on the same day.
Q: I am planning to deliver luggage from a hotel in Seoul to a hotel in Incheon, but I would like it to be delivered the next day instead of the same day. Is this possible?
A: Yes, it is possible. However, same-day delivery is the default for deliveries within the capital area (Seoul and Incheon). You must contact us after making your reservation to request a change to the delivery date. If no contact is made, the luggage will be delivered the same evening, and we will not be responsible for any issues that arise as a result.
Q: Is Airbnb available?
A: This service is designed for to and from hotel front desks. If you are not staying at a hotel, please send us the following 3 details via Line business app
- ① Room number (or floor number if no room number available)
- ② Exact location where the luggage will be left
- ③ Password for the building’s main entrance (1st floor)
- ※ If your accommodation has no front desk, delivery will be made to your door. Please note that we are not responsible for any lost items in such cases. By using our service, you agree to these terms.
Good to know
Confirmation
- You'll get confirmation within 24 hours. If you don't receive a confirmation email, reach out to our customer support.
Damage Policy
- Damage Assessment: The condition of the luggage will be assessed at the time of pickup, so we recommend taking a photo of your luggage when you drop it off. If the condition of the luggage is not confirmed at the time of pickup, we will not be able to provide compensation for any damage.
- Transportation and Safety: While we make every effort to ensure safe delivery, minor scratches or marks may occur during transportation. We recommend using a suitcase cover for extra protection.
- Excess Weight: Damages caused by excess weight will be considered the customer’s responsibility, and we will not provide compensation.
- Non-Impact Damages: Damage not caused by external impact (e.g., damage to old products, defects such as worn-out wheels or handles) is not eligible for compensation.
- Liability and Compensation:
- [Lost Items] If the luggage is lost, we will compensate up to 500,000 KRW. (If the responsibility lies with our company)
- [Damaged Items] If the luggage is damaged, compensation will be provided based on the extent of the damage, with a maximum of 200,000 KRW.
- In accordance with our company standards, we will compensate for luggage parts or provide depreciation-based compensation (regardless of the original purchase price), up to 200,000 won.
🚫 Hotels where luggage delivery is not available
Please note that luggage delivery is not possible at these hotels due to internal circumstances
- OYO Hostel Myeongdong 5:
- Address: 43 Toegye-ro 18-gil, Jung District, Seoul
- The Stay Classic Hotel Myeongdong:
- Address: 27 Namdaemun-ro, Jung District, Seoul
Location