The Townhouse

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

I really liked this place in general and I would stay there again, facilities were fantastic, the location couldn't be better, its a lovely building and the staff were mostly very nice and helpful. I had the ground floor room and while it wasn't particularly secure, I didn't have anything valuable to lose so wasn't worried about the window not closing properly. It was recently under new management apparently, so we had some slight mis-communications, I certainly would've been more comfortable ordering a hearty breakfast if it'd been clearer exactly what was included in the breakfast I paid for, but I was given the public menu to order from, rather than a guest menu and no explanation. My friend did have some challenges with the chef getting upset about her having severe coeliac disease, and as we were sat next to the kitchen we could hear him grumbling and complaining and not taking it seriously which is a worry when a stray crumb might see her in hospital. The unprofessional chef was a blip on an otherwise great stay.

Fantastic location. Quiet but within easy walking distance of town centre. No free parking but paid car park very close and plenty of space even at busy times (weekend/evenings only). Nice room with quirky decor. Comfortable bed. Delicious full English breakfast. Some cleanliness issues. Shower head full of limescale. Carpets in communal areas threadbare. Overall, though, we would stay again.

The room was a bit shabby, e.g. Dusty, wallpaper peeling and rusty bathroom handles. Also, it is a very old building, so if you're on the ground floor like we were, be prepared to hear upstairs guests creaking about every time they use the bathroom in the night. The bed was comfortable and staff were very nice, but limited breakfast - not very vegetarian or vegan friendly. Overall was nice to stay at for one night.

This COULD be a great place but it dedparately needs investment in decor, facilities and staff.

Wonderful stay! Perfect location and loved the tub.

Intimacy, value for money and superb breakfast. Excellent small restaurant.

Perfect location, lovely spacious room with lots of character and the staff were so delightful. The breakfast was delicious and generous and the evening meal was one of the best we had in Stratford. My only complaint was the door of my room was stiff and had a really quirky lock. It was very difficult to open. Also stairs need new carpet.

Shabby room - bedside lights not working, rusting fittings & mouldy grout in the bathroom, overpowering plug in ‘air freshener’ - no bottled water or biscuits. Staff were nice …

Good location. Room clean and functional...no biscuits!! Intense smell of bleach in the room and no light in the dark corridor outside the room. [Reported both problems...no response] No bar available and hotel locked by 10.30pm. Cooked breakfast good but no fruit or buffet table. Generally an adequate stay.

Beautiful hotel right in the middle of old Stratford. Helpful staff and wonderful food and accommodation. Highly recommended