Suites Ganges

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Room was clean. And we got housekeeping everyday. Air conditioning and elevator is a plus! Location very close to comercial and restaurant areas in Reforma. Bed was very very hard and pillows very hard. Not comfortable.when we arrived, there was only one bath towel, one hand towel, and one washcloth . I asked for two extra towels, I usually use two, and my husband one. They wont give more than two bathtowels, one hand towel and one washcloth. Not even paying. Well.. above all the stay was nice. We just bought one extra towel in the store to use while there. Service was good, and clean. Very basic.

I stay at this property often and it is my favorite in the area; the only concerning aspect is that the rates have gone up considerably in the last year. Otherwise, I highly recommend It.

Great location, safe, and staff was great. Very spacious and comfortable. The place loses due to the fact that it’s clear sheets weren’t changed before a my arrival, which makes me wonder if this is something they do for others. I found 4 hairs in the sheets that weren’t mine and this led to everything feeling off after.

It was great

Check in was terrible

Great place

Insanely nice! Very clean and very comfortable. Best shower head very comfy bed and front staff was very kind!

This property is fairly nice but attention to detail is severely lacking which would make all the difference: - no bar to hang towels - sink bowl is too far forward with the pipe far back to your hand hits the bowl when trying to use it - lots of pillows but most uncomfortable - bed shorter than standard - I am 5'7" and my toes would hang just over when lying normally on the bed - A/C makes loud noises randomly and leaks sometimes - most of the TV channels do not work and it is not a smart TV so no Netflix etc. - poor lighting in the bathroom - thin walls so all the noise can be heard from the outside - generally quite dusty The building shook randomly from time to time - at first I thought it was an earthquake but then it happened several times daily, not sure why but it was a bit alarming. However, despite all this, the location was good, there was A/C and hot water, good water pressure, an elevator and they asked every day if you needed housekeeping. When I arrived, my refrigerator was not working and most of the staff brushed it off but Paola was wonderful and kind and she attended to it immediately, she was pleasant and asked if anything was needed every time I saw her. She was the only approachable front desk staff and it was a pleasure interacting with her. The housekeeping staff were also very nice.

The staff was unaccommodating and showed a lack of understanding regarding personal concerns. My requests to speak with management were ignored. It appears similar issues with staff and customer service have been noted in other reviews, which I would recommend checking before booking.

Norm