Hotel Stendel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Terrible experience with Hotel Stendel and Hotels.com. Room 102 (Superior Hill View) was unlivable: Crusted feces in the toilet, broken seat, cistern leaking water non-stop, and black hair all over the floor and shower drain (I have blonde hair). The mirror was cracked and smudged, and there was a spider on the curtains. An external generator ran right next to the room all night until 9 AM, making sleep impossible. Hill View only overlooked parked cars and construction. Front desk was rude and refused a room change. Hotels.com offered no real support, only a useless 5 EUR credit. I am processing a bank chargeback. Avoid both. Pésima experiencia con Hotel Stendel y Hotels.com. La habitación 102 (Superior Hill View) estaba inhabitable: Heces incrustadas en el váter, tapa rota, cisterna perdiendo agua sin parar y pelos negros en suelo y ducha (soy rubio). Espejo roto y sucio, y una araña en la cortina. Un generador al lado de la habitación funcionó toda la noche hasta las 9 AM, impidiendo dormir. Vistas a coches y obras. Recepción borde, negándose al cambio. Hotels.com no da soporte y solo ofrece 5 EUR. He solicitado un chargeback a mi banco. Evitad ambos.