Where to?

Check-in/out dates

Select your dates

Guests and rooms

2 adults, 1 room

Find more hotels in Cancún

Krystal Cancun

Paseo Kukulcan km 9, lotes 9 y 9A(Zona Hotelera)See map

US$ 173.72per night

This is the cheapest price in 30 days, based on the rates on 30 Nov

Top reasons for booking
Family-friendly
Kid-friendly facilities
Close to the beach
Great view
Popular facilities
Free kid's club
Bar
Restaurant
Free WiFi
Fitness center
Spa
3.9/5Good 1K+ reviews
Exploring the area
Cancún International Airport, 17.6km, About 20 mins from hotel by car
Hotel Krystal Cancún, 100m, About 2 mins from hotel by foot
CANCUN MEXICO, 200m, About 2 mins from hotel by foot
9
Standard Room, 1 King Bed, City View
1 double bed or bigger

32.0 m²

City view

11
Standard Room, 2 Double Beds, City View
2 beds

32.0 m²

City view

8
Club Room, 2 Double Beds, Balcony, Ocean View
2 beds

34.0 m²

Ocean view

8
Club Room, 1 King Bed, Balcony, Ocean View
1 double bed or bigger

34.0 m²

Ocean view

7
Family Studio, 1 King Bed with Sofa bed, Ocean View
2 beds

40.0 m²

Ocean view

14
Deluxe Room, Balcony, Ocean View
Bed type arranged at check-in

32.0 m²

8
Romantic Room, 1 King Bed, Balcony, Oceanfront
1 double bed or bigger

34.0 m²

Ocean view

No pictures available yet
Presidential Suite Ocean Front
1 double bed or bigger

132.0 m²

Ocean view

No pictures available yet
Altitude Suite Ocean Front
1 double bed or bigger

51.0 m²

Sea view

Earn KlookCash for this booking & save on the next one

Reviews

Read all reviews
3.9/5.0

Good

1K+ reviews
Location
0.0
Services offered
4.0
Cleanliness
3.6
Atmosphere & facilities
3.9
All
4.5+
3.0+
Richard
Reviewed: 31 Jul 2026

2.0/5.0

Below average
The staff lost a star since I had horrible waitress service at one of the restaurants on the beach. She came by took the simple hamburger order and I never saw her again. It's a shame because the entire interior of the hotel needs a facelift. The rest of the staff was excellent and upheld the high standards of care that you get when visiting the very hospitable city of Cancun. Thanks to all the wonderful staff and not the poor waitress (maybe she was having a bad day... and I hope it was just my experience).
Luis
Reviewed: 30 Jul 2026

5.0/5.0

Fantastic
Staff was incredible, specially Aurora and Damaris, all the staff deserve recognition. Mainly Aurora who was our concierge and was very wooried about our stance in the Hotel
Patricia
Reviewed: 28 Jul 2026

1.0/5.0

Below average
I had the most terrible experience at this hotel. The hotel is so run down. It needs a major renovación. I upgraded to a ocean view hotel room. It had so many flaws omg — the balcony door couldn’t be locked / it was such a struggle opening it up & closing it. The toilet seat was bent down - safety box didn’t work. I had chosen the (only breakfast) choice - so so I had to pay for other services . When I checked out today I happened to find out that there were charges that I didn’t Consumed . I explained to the staff in the front desk that I have already paid for those charges with my cc. They stop had the nerve to charge me. It was a horrible experience. I would not recommend this hotel at all besides the fact that the prices are equivalent to a 5 star hotel. Bad experience There was
Yurisay
Reviewed: 28 Jul 2026

5.0/5.0

Fantastic
Nos gustó mucho y el personal daba muy buena atención
Eidi Lucy
Reviewed: 28 Jul 2026

5.0/5.0

Fantastic
Amazing. I recommend!
Erin
Reviewed: 21 Jul 2026

4.0/5.0

Great

Stayed with friends

We didn't go with all inclusive at this site, so we enjoyed being able to leave the property for many of our meals and drinks. There was a large grocery across the street and a pharmacy next door. The property was pretty and well maintained except for some renovating they seem to be doing on some of the room floor exterior. Not disruptive at all though. There was plenty to eat on site with coffee shop and pool bars. The free cabana on the beach for a day (for booking with expedia) was really nice perk that we didn't relaize we would have. The cofffe(espresso) in the room was actually great, not typical hotel room coffee thats for sure.
Fabricio Fernando
Reviewed: 21 Jul 2026

2.0/5.0

Below average

Stayed with family

In general the hotel needs a modernization and a refurbishment. During my stay one of the elevators of my tower was broken for 8 days, obliging us to take the stairs to the 8th floor almost every time. This is totally unacceptable, a broken elevator for 8 consecutive days!
Vanessa
Reviewed: 20 Jul 2026

5.0/5.0

Fantastic

Stayed with friends

everything was great. I think check-in. It's just a long process, it's very slow and they won't give you the room till 3
Will
Reviewed: 16 Jul 2026

1.0/5.0

Below average

Stayed with partner

Needs a lot maintenance. Painting No hot water Calls interrupted sleep. No room cleaning.
Bairo
Reviewed: 16 Jul 2026

5.0/5.0

Fantastic

Stayed with family · For friends and family

1521 and 1703 . The little cooler for the drinks did not work, other than that it was great!!! I got the breakfast package, good variety. I requested the 2 rooms to be decorated, 1 for love. 1 for a birthday. The decor was also amazing.

Overview

Krystal Cancun

Rooms:502
Floors:8
Star rating:

Located in Cancun (Zona Hotelera), Krystal Cancun is within a 10-minute drive of La Isla Shopping Mall and Aquaworld. This beach resort is 6.2 mi (9.9 km) from El Rey Ruins and 6.5 mi (10.5 km) from Plaza Las Americas.

Description

Located in Cancun (Zona Hotelera), Krystal Cancun is within a 10-minute drive of La Isla Shopping Mall and Aquaworld. This beach resort is 6.2 mi (9.9 km) from El Rey Ruins and 6.5 mi (10.5 km) from Plaza Las Americas.

See all

Exploring the area

Transport

Cancún International Airport

Airports
17.6km

Attractions

Hotel Krystal Cancún

100m

CANCUN MEXICO

200m

Forum Beach

300m

Playa CocoBongo

400m

Gaviota Azul Beach

400m

Zona Hotelera Cancun

400m

Selina Cancun Laguna Hotel Zone & Cowork

500m

Caracol Beach

500m
See map

Facilities & services

Popular facilities
Free kid's club
Bar
Restaurant
Free WiFi
Fitness center
Spa
Kid-friendly facilities
Children's toys
General
Free parking
Parking
Non-smoking throughout
Childcare services (additional charge)
Gift shop
Shop
Elevator
Hair/beauty salon
Wedding services
Free valet parking
Garden
Business facilities
Meeting facilities
Banquet facilities
Cleaning services
Laundry service
Reception services
24-hour front desk
Luggage storage
Concierge
ATM/Bank
Tourist info desk
Multilingual staff
Health & fitness
Sauna
Kids swimming pool
Outdoor Swimming pool
Food & drink
Poolside bar
Breakfast service (additional charge)
Activities
Games
Beach volleyball
See all facilities

Property policies

Check-in/out Time

Earliest check-in time:After 15:00

Latest check-out time:Before 12:00

Check-in policy

The guest responsible for check-in must be aged 18 or above

Special check-in instructions

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Check-in descriptions

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher, a smoke detector, and a security system

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Note: Check-in policies vary by property. Please check carefully before booking

Child Policy

Children at all ages are welcome to stay at this property

Mandatory fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

Cash Breakage deposit: MXN 3000 per stay

A tax is imposed by the city: MXN 85.40 per accommodation, per night

We have included all charges provided to us by the property.

Other fees

Fee for buffet breakfast: approximately MXN 390 for adults and MXN 195 for children

Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Food & drinks

Enjoy Mexican cuisine at El Mortero, one of the resort's 5 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 11:30 AM for a fee.

See all policies

Stays nearby

1/5

Aloft by Marriott Cancun

4.3/5
Great
404 reviews
100m from CANCUN MEXICO,Cancún
Close to the beach
US$157.80
Incl. taxes & fees: US$157.80
1/5

Sunset Royal Beach Resort - All Inclusive

3.6/5
Good
550 reviews
200m from Le Blanc Spa Resort All Inclusive Adults Only,Cancún
Close to the beach
US$383.60
Incl. taxes & fees: US$383.60
Home Mexico Cancún Hotels in Cancún Krystal Cancun

Explore more on Klook

Everything you need for your Cancún visit

Top destinations in Mexico