Staybridge Suites Forth Worth West by IHG

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Elevator was trash, homeless people everywhere soliciting you overtime you walk out. Pot smoking throughout hotel.

flying in for a graduation weekend, the location was good, being right off the freeway. We enjoyed having the bedroom separate from the living room. Kitchen was spotless.

They are not prepared for severe weather at all! Well, they prepare by shutting down the room TV’s to start with. I was staying visiting family. Other relatives stayed there on visits and it was quite impressive. I arrived Friday and wrote a rave review with high scores on everything. When I planned my trip, I only looked at my travel days (when I’d be flying). Well, they had a severe storm coming in on Saturday early evening. I left my brothers when I saw it coming in, we both knew it was gonna be bad and he suggested I stay the night but, all my stuff was there at the hotel. So I raced back to the hotel and get up to my room to turn the TV on to check the weather in the news and it said no signal, immediately called the front desk only to be informed that a really bad storm was coming, so there would be no TVs. I watched the local news on my phone and than laptop. 100mph winds and baseball size hail was headed right for us. My Brother said he would come get me since it was 15 minutes away. I stepped what I could in my backpack and headed downstairs. Get down there and there’s a truck pulling in head towards the doors that open and close. The lobby glass windows were facing the west where the storms were coming from. The TV in the lobby was on showing the radar and where it was at. The sirens started going off.(meanwhile there was no one at the front desk.) my brother called saying it was hitting, I started going up and down halls for a room w/o windows call 9186477527

Our stay was good, no complaints

Room was clean, breakfast was hot, parking spaces are limited -- don't leave for dinner and expect a space.

When I arrived on Friday evening I was exhausted. I felt like the woman who checked me in was rude but honestly I was probably not a pleasure to deal with. I was already upset because a room that I had previously paid $130 a night for was now over $300 a night with the pet fee. Even on its best day that room is not a $300 a night room. My wife and I have been staying there exclusively though every time we come to fort Worth since 2024 so I paid it. When I got in the room I had a text waiting asking about the condition of it. I hadn't even set my bags down yet. I just replied the room is fine. I should have looked around more because that was not the case. The room had missing and burnt out light bulbs, something nasty on the wall under the bathroom counter, rusted and dirty air vents, and damaged cabinetry in the kitchen. When we tried to use the TV in the bedroom after a while it made a crackling noise which made it impossible to watch. Had it been any other time I probably wouldn't have even bothered mentioning anything. But for $300 a night I felt like that was unacceptable. So at around 5:45 a.m. and then again that evening I messaged the hotel about my issues. I never heard back. I was told the next day when I checked out that a manager would be reaching out to me. I never heard back from anyone. I never even heard back from Expedia when I followed up with them because I wasn't hearing back from the hoteI. I'm thoroughly disappointed with both the hotel and Expedia.

Staff is exceptional, but the rooms, especially AC units, are very old and didn’t function well for us. Still, the location is perfect.

It’s been quite a few times I’ve stayed here. I can not complain. It’s always a pleasure to stay at this location. Breakfast ready at 6 am sharp. lol .property is clean and well maintained. Nice quiet environment.

The room was great and the breakfast was delicious.

The minute we walked in to check in it smelled like Marijuana and Saturday when we came in from playing softball all day we couldn't even relax because the smell of it was so strong that it felt like it was coming into our vents. There was hair everywhere in the room and the front desk lady looked like she was the one smoking it with the 4 guys she was hanging out with in the breakfast area.