Hilton Philadelphia City Avenue

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The rooms were clean, the staff were nice.

Everything and staff was great. Need better service for breakfast. Need at least a microwave in the rooms

I rarely leave negative reviews, but I feel this experience deserves to be shared. During my stay, the hotel experienced both a water and electrical outage, leaving guests without access to basic necessities. I understand emergencies happen and that not every situation is within a hotel’s control. However, how a hotel responds during a crisis is what truly matters. I was in town on a business trip, while my husband and our two young children were staying at the hotel. Without running water and reliable electricity, it became impossible for my family to remain there. As a result, I had to book and move them to another nearby Hilton property at my own expense. I reached out to the hotel and later emailed both the hotel management and Hilton Corporate requesting consideration for reimbursement or compensation due to the disruption. Unfortunately, I have not received any response from either management or corporate. The lack of communication has been the most disappointing part of this experience. A simple acknowledgment or update would have gone a long way. Instead, I was left to find another hotel for my family while trying to fulfill my work obligations. I have always trusted the Hilton brand and understand that unexpected situations can occur. However, I expected much better communication, customer service, and follow-up from both the hotel and Hilton. I hope this review encourages management to improve how they support guests during emergencies and improve customer service.

The stay here was horrible. Watching TV here is very limited as they do not have smart TVs. The second day here, the elevators did not work and was forced to take the stairs in which there were no lights and had to use my phone light to guide my way down stairs. There was also no running in the entire hotel water during my stay, and towards the end of the day (a 90 degree weather day) the air conditioning in the hotel. No sorry for staff, no accommodations. When contacting Expedia about possible refund, they disconnected the call. Horrible.

C

Refrigerator in room was broken

It was an ok stay but was given a double room when I had booked a king

Check-in was not great as the hotel lost power and could not check in until late night.

th

Refund expected. We were asked to leave, no water no electricity and had to walk from the 9th floor down