Sheraton Kauai Resort

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The property and beach was nice. The beach was a little rough for my 4 year old, but the pool was good. The Rum Fire restaurant was very good, while the other one was okay. Staff was either friendly or polite but seemed over it.

Clean room, beach view…… and many more beautiful things!!! I love it

Grounds were meticulously maintained. The buildings and our room were well kept but it’s an older property so things are showing their age here and there. Pools were great but here is an insider tip. The pool by the beach is busy with a lot of kids and the bar is there. If you want to chill the pool over by the building with reception desk is much quieter with hardly any kids We had an ocean view room and it was spectacular. Lava was typical bar. It could use some updates. Rumfire onsite restaurant was fire. Great dinner there butterfish and lamb chop combo.

The rooms were very nice and comfortable but worn out lightly. Most the staff were very friendly…the cleaning staff were all lovely. The beach and pool access were great, the restaurants were convenient but severely over priced for the quality. Overall nice stay.

Great service, clean good location. Ocean view was beautiful staff was amazing and helpful when we checked out and didn’t fly out until 10 they were very accommodating. Would love to come back.

Fun

Check in process needs improved. Room should have been ready at 3 but it wasn't. So after 4 I asked again and they were able to put us in a different room (same type) that was ready. I'm not sure why they didn't do this in the first place. Also, right at prime check in time between 3-4 pm, 2 out of the 3 front desk workers left/went on break leaving Grace alone. This happened on both check in day and check out day which are the only two times I went to the front desk. She kept a smile among the very long line. I felt bad for her. Also there was a lot of garbage and towels left by the pool area unfortunately from messy guests. One day, the workers went home and plates of food were just left at the pool chairs and never picked up. I picked up trash around the pool area hoping it would not blow into the ocean. Overall, the property is very nice and I would stay there again, but definitely pack your patience for the front desk and don't expect your room to be ready on time.

You have to pay 10 dollars per day for microwave use aside from the resort fee daily. It’s pretty expensive already then all these extra payments. The room was also basic. I guess you pay for the view and the location. The beach has wild waves good gor surfing but not much for swimming. If you have kids and want a lot of swimming without wild waves go to Royal Sonesta in Lihue or Princeville close to Hanalei Bay. This is me typing this while enjoying the calm waves and waters of the beach in front of Royal Sonesta. Overall, it was an okay stay. I will not be back.

Rooms were dialed, staff was helpful, Ocean view room worth it, food & bar downstairs on point, gym exquisite, common area kick back area with family priceless

The location was so convenient. We had so much fun!