Ellenborough Park

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Room was lovely, hotel was great but the air con unit in our room made an absolute racket all night which left us with no sleep. reported to reception on check out and have attempted communication with the hotel since via messaging on the hotels.com website with no reply!

This hotel is beautiful and well kept. Our room was very spacious for a family of 4, the beds were comfortable and the bathroom was spacious. The pool area is lovely and the friendly staff left the pool open in order to give our children time to swim after a late check in. Our room was in a newer building, and very comfortable. Food was delicious in every restaurant, there were a few fruit flies around, but the place was clean. Would love to return.

The property was very short staffed. drinks and other things were left all over the facility making it feel dirty and not well maintained. Was most difficult to get a drink or service while at the beautiful outdoor pool. The grounds are important to taking in. Staff was a bit difficult and rude about having my grandchildren visit during the day but sort of this one of the managers.

The hotel is beautiful, the perfect setting for a wonderful escape. The rooms were good sizes and clean with all the amenities in them for your stay. The reception staff were dismissive. We arrived 45 minutes before checking in time and asked if they could let us know when our room was ready if we waited next door to reception, no apparently. When people started passing us with their room keys we asked when ours would be ready and was reminded check in time would be at 3. At 3pm we were excited to get our key and head to the outdoor pool to enjoy the glorious weather. However, sun loungers were first come first served and these were all taken by day spa guests by the time we checked in so the pool we booked the hotel for was not usable. Then on to dinner. Our order was taken but the waiting team were distracted by the bar team so after 45 minutes I checked that they had indeed put our order into the system and they hadn’t so we reordered and waited for our food. It’s so disappointing that this amazing hotel is let down by its staff and its policies as it ruined our experience

Really beautiful Cotswolds old English building, with extremely attentive staff, two wonderful restaurants & an incredible spa. Would definitely recommend.

The character, history, and old world charm was superb. We would have enjoyed more time here. Thank you.

Excellent property, team was outstanding!

Wonderful staff, immaculate property, charming location. A great place to relax and explore the region. Located away from the bustle of the town. The staff bears a special mention - every single person working at the restaurants and the front desk was exceptionally nice! I can’t wait to come back to this place in the future!

We absolutely loved our stay. Highly recommend the spa and the afternoon tea!

Wonderful stay in a beautiful scenery. Friendly and helpful staff