Inn on Ursulines

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

We’ve stayed here several times and we love it, but this time the AC leaked all over the floors and wall and drenched my clothes so I got stuck wearing the same thing from the night before. The wall paint was like a bag of suspended water. So the morning surprise sucked, but we will be back again, just not to room 505.

Perfect location. Great spot

No fridge or microwave but great location and staff!

Parked on the street. No problem. A/C worked perfectly.

Great location. Safe. Comfortable bed. Spacious room. AC worked well. Check in is a bit awkward as the hotel is not manned. A fridge and microwave would not be out of the realm of reason for a hotel at this price point. Lovely courtyard. Overall a nice place to stay. I will stay again.

The parking was four blocks away and 40 dollars extra per day.

Very clean & super helpful checking in

Our Review. We arrived at the hotel (May 28-30). There was no one available on site. We spent some trying to figure out how / where to check in.After asking someone. We were advised that checking in is a difficult process with the hotel as there is no one onsite. We were directed to the Lamothe House which is offsite and we were greeted by a hotel staff member who appeared to have no customer service /people skills. First impression is “key”. We felt no warmth/welcome during check in. We travelled back to the Inn on Ursulines to room #501. The room was located off the street and was found not satisfactory. The 2 x bathroom electrical outlets did not work; you could not use the blow dryer. The bathroom mirror lights did not work; shaving was an issue; you could not see. The coffee station was situated by the wall; however there was no electrical outlet to plug it in. The iron in the room did not work. The 2 x electrical outlets by the bedside; requires you to unplug the light to charge a phone, etc. The room safe would not open. Encountered a cockroach coming out of the shower. Yes, the building is old. However, it appears there was no care taken or any quality checks made to the rooms before guests arrived. We both worked in the hotel hospitality business for 10 years. We understand the importance of customer service/customer care. We found the problems /inconveniences of our stay stressful. We hope the hotel issues we experienced get resolved for future guests.

Clean room, helpful and responsive staff. Wonderful stay

The hotel is small. It’s not updated. The room is clean. The building itself is not updated. The steps are very steep. They’re old and they need to be refurbished. They even had green moss on the concrete in the yard. You have to walk five blocks to pick up your keys and five blocks to walk back. There’s no one currently on site to assist you with any needs. I would never stay here again. They have no microwave no refrigerator food will spoil.