Country Inn & Suites by Radisson, Elgin, IL

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Room was clean, quiet, accessible. Breakfast was uninspiring, hard boiled eggs, waffles, & biscuits m

The hotel is older and it shows but that’s not a negative since it was clean and the beds were comfortable and most of the staff were so nice and accommodating. The reason for the 3 stars is because of how we were treated by 1 employee. I came downstairs to get ice and the machine wasn’t dispensing any. I went to the front desk and there was no one there, but the door was open to the office and there was a woman sitting there and she was eating her dinner which is totally fine since she was the only one who was working you gotta eat. I had no problem with that at all. The problem began when I said hey excuse me and the way she turned around and looked at me, made me feel like I was in trouble with my boss, but I actually have to ask her “Oh I’m sorry am I bothering you, is there someone else I should be talking to? And she side deeply and said “that’s OK. What do you need? “ I asked her about the ice machine and she said oh yeah that’s out of service and I asked if there was any other ice machines in the hotel and she said no. Which is fine, but there was no “I’m sorry for the inconvenience” or just an acknowledgment that that could be offputting to guests. So then I just asked if I could have some extra coffee packets and cream and sugar packets for my room and again she side very deeply, took a breath and stood up, grabbed them and kinda tossed them to me where I have to bundle down and pick one of them up. That exchange really spoiled my stay. Hotels should be known for

Dirty room involing spiders, dirty linen directly on the laundry room floor (no basket or cart) and falling apart fixtures.

The room was very clean. The front desk was very gelpful. The breakfast was very good & the attendant was very nice.

Perfect stay! Staff was so helpful

Male who managed the breakfast area was very friendly and helpful.

The room was never cleaned after initial night. We were there three nights.The sheets were yellow. There was no coffee. The elevator was out of order. We asked for coffee and only got one packet.

Easy parking, close to interstate. Quiet. Staff was nice and very accommodating for our room request. Breakfast was good. (Need hot chocolate though)

The building is undergoing maintenance. The towels were very thin. I had the jetted tub room with only 2 bath towels I could see through. My desk lamp didn't have a bulb so I took one out of the bedside table lamp for it. There was shampoo in the shower but only empty slots where the conditioner and body wash should have been. Good note, they allowed me early check in by an hour. They breakfast was good.

Checked in and checked out in 10 minutes. Shady people just hanging outside the hotel. Walk in and all you smell is weed. Ask for refund and they said no so just will dispute the charges. Unsafe for young kids and anyone that wants their cars to be there in the morning. Also took hotels.com travel Insurance and they too rejected.